Retail Assistant

About Reece New Zealand

Reece Group is a proud 100+ year old company whose journey in Aotearoa began 16 years ago with a vision to become the most respected industry supplier in New Zealand. Our people have helped us achieve great results throughout these years and we want you to be a part of this journey.

At Reece, we invest in our people so you'll receive ongoing training - plus have opportunities to advance in the business. Here, you'll have a future you can feel good about.

About Actrol

We keep things cool

Actrol is the home of all things refrigeration. Whether it's a small fridge or walk-in unit, we help fridge's to keep it cool.

About the role

A Retail Assistant is known as a Trade Counter Assistant at Actrol and by joining the team at Palmerston North, you'll help engineers, project managers and other tradespeople access the products they need to maintain essential services, as well as undertaking other tasks that keep customers happy and the branch running smoothly.

Please note this is a perm Part-Time position offering 20 contracted hours per week. Likely working roster will be Monday to Friday 9am to 1pm each day.

Your day-to-day

A typical day will involve:

• Providing customer service and information about products
• Providing quotes both in person and over the phone
• Undertaking pick packing, warehousing tasks and stock control activities
• Helping keep the branch tidy and safe
• Occasionally delivering parts and products to customers using a company vehicle

We'd love to hear from you if you're someone who:

• Has previous experience in retail sales or customer service and enjoys helping customers both in person and over the phone
• Can pick orders, maintain shop floor displays and ensure information provided is accurate
• Can use a computer and is happy to learn new systems
• Has a clean valid driver's licence and is open to working various shifts, including weekends
• Wants to develop their career - either locally, within our network or head office

Our perks and benefits:

• Performance based bonuses
• Flexibility around shifts
• Continuous learning and development programs to support your career goals
• Generous discounts for those looking to renovate their bathroom or kitchen
• Paid parental leave

What happens next

After submitting your application, you'll be invited to participate in a brief chat interview. Think of it as your first interview, but without the usual pressure. This relaxed, flexible alternative to a phone interview involves answering 5 questions and should take about 15-20 minutes. It's best to complete it within 24 hours. Don't worry about time constraints; you can take it at your own pace and even pause and return later. Once finished, you'll receive a personality profile highlighting your strengths.

Please check your junk or spam folder if you don't see the invitation in your inbox. At Reece Group, we prioritize fairness and are here to support you at every step. If you need any accommodations, let us know so we can provide the best support. Contact us at and our team will be in touch.

Reece Group

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same.

We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.