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Retail Assistant

2 weeks ago

Palmerston North, New Zealand THL Full time

**About Us**

At RV Super Centre, we provide exceptional products and experiences for RV, camping, and outdoor enthusiasts. As part of Tourism Holdings Limited (thl), New Zealand's premium tourism company, we pride ourselves on delivering outstanding service and expertise. We're currently seeking a motivated and dynamic **Full-Time Retail Assistant** to join our team

**The Role**

We're looking for a dedicated **Retail Assistant** who thrives in a fast-paced retail environment and is committed to delivering exceptional customer experiences. This is a full-time role (32 hours minimum per week), with one weekend day required as part of your schedule. If you have proven retail experience and a passion for outdoor adventures, this is your opportunity to join a supportive and energetic team.

**Key Responsibilities**

**Store Operations**
- Deliver exceptional customer service and build long-lasting relationships with our customers.
- Address customer queries, complaints, and feedback in a positive and professional manner.
- Merchandise, restock shelves, and ensure all products are visually appealing and appropriately ticketed with current pricing.
- Implement store layout changes as directed by the Store Manager.
- Operate computerised tills, accept payments (cash, credit/debit, vouchers), and ensure accurate reconciliation at the end of the day.
- Assist with picking and dispatching online store orders when required.
- Maintain a clean and tidy store environment at all times.
- Participate in stocktakes, including investigating variances and recounts as necessary.

**Operational Management**
- Assist with training and upskilling of new and existing team members, ensuring they are confident in products, systems, and processes.
- Identify opportunities to improve retail operations and suggest enhancements to policies and standard operating procedures (SOPs).

**Order Management**
- Handle special customer orders for non-stocked items when appropriate.
- Support the delivery and receipting of retail stock orders and associated tasks.

**Promotions**
- Execute in-store promotions, including setting up product displays, features, or signage as outlined in the RVSC marketing calendar.
- Support off-site trade shows and expos as organised by Management.

**General**
- Participate in the thl Health and Safety program, ensuring incidents, accidents, or near misses are reported within 24 hours.
- Assist at expos, shows, and other off-site events.
- Take on additional duties as directed by Management.

**Why Join Us?**
- Be part of a supportive and vibrant team.
- Opportunity to grow with training on our products and systems.
- Varied work in a fun, engaging environment where no two days are the same.

Our people come from varied backgrounds, countries, and cultures. We accept people as they are. That's what makes our thl crew special. We want crew who are willing to go the extra mile, help their work mates and share team success. It's all part of our challenger spirit.

There are great opportunities across the business so if you're looking for a company that pushes personal growth and development, join us

**Ready to Apply?**
If you're passionate about retail and enjoy helping customers find the products they love, we'd love to hear from you
- Reference #
- 48189
- Posted on
- 22 Jan 2025
- Closes on
- Location(s)
- Palmerston North
- Expertise
- Administration, Customer Service, Sales
- Job level(s)
- Experienced/Skilled
- Work type(s)
- Full Time
- Group division
- RVSC