Customer Experience Lead

3 days ago

Christchurch, Canterbury, New Zealand Te Rūnanga o Ngāi Tahu Full time NZ$60,000 - NZ$80,000 per year

He angitū tēnei - A unique opportunity to lead with manaaki
Lake Tekapo / Takapo
Permanent, Full-Time
Nau mai, haere mai ki te whānau o Ngāi Tahu Tourism.
We're on the lookout for a passionate and people-focused Kaea (Customer Experience Lead) to join our whānau at Dark Sky Project in Lake Tekapo (Takapō). This is more than a job—it's a chance to be a kaitiaki (guardian) of unforgettable experiences, grounded in the values of manaakitanga, whanaungatanga, and kaitiakitanga.

As a Customer Experience Lead, you'll be a guiding presence for our team and our manuhiri (visitors), ensuring every interaction reflects the warmth and care of our Ngāi Tahu culture. You'll help us deliver world-class stargazing and hospitality experiences, while upholding the mana of our people and our place.

What You'll Be Responsible For

  • Lead and support our kaimahi to deliver excellence every day
  • Create a welcoming, professional, and memorable experience for all manuhiri
  • Oversee bookings, retail, and admin with precision and pride
  • Help us reach our goal of becoming carbon zero by 2040
  • Embrace and uplift Ngāi Tahu values, te reo Māori, and tikanga in your mahi

A safe and supportive workplace
We are committed to the wellbeing of our kaimahi and manuhiri.

  • We maintain a drug and alcohol-free workplace, with pre-employment and random testing to ensure a safe environment for all
  • We foster a culture of hauora (wellbeing), accountability, and aroha, where everyone feels supported to thrive

What You Bring

  • 12+ months in customer service and admin roles
  • Experience in a supervisory role (advantageous)
  • 12+ months using IBIS - Reservations, POS & Scheduler
  • A passion for retail and coaching high performing sales teams
  • A heart for hospitality and a strong sense of manaakitanga
  • Physical stamina and mental agility
  • A willingness to grow in a bicultural environment
  • P Licence (desirable)

Why join us?

  • Be part of a kaupapa-driven organisation with deep cultural roots
  • Work in one of Aotearoa's most awe-inspiring locations under the stars
  • Develop your leadership in a whānau-focused team
  • Contribute to the legacy of Ngāi Tahu for future generations

"Mō tātou, ā, mō kā uri ā muri ake nei - For us and our children after us."

If you're ready to lead with heart, uphold our values, and be part of something bigger, we'd love to hear from you.

Tono mai - Apply now and become a kaitiaki of unforgettable experiences at Dark Sky Project.

  • Customer Experience Specialist

    3 days ago

    Christchurch, Canterbury, New Zealand Tend Full time NZ$45,000 - NZ$60,000 per year

    We are a full-service GP provider, but not your typical GP practice. We're re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to and understanding individual needs and tailoring services to meet them. People are at the heart of everything we do.This...

  • Customer Experience Team Leader

    3 days ago

    Christchurch, Canterbury, New Zealand Steel&Tube Holdings Ltd Full time NZ$80,000 - NZ$100,000 per year

    About the RoleSteel & Tube, a proud New Zealand company with over 70 years of history, is seeking a passionate CX Team Leader for our Roofing division in Christchurch. This pivotal role suits an experienced roofing expert or a motivated supervisor to lead a high-performing team of Customer Experience Consultants to deliver exceptional service and drive...

  • Customer Experience Representative

    3 days ago

    Christchurch, Canterbury, New Zealand kiwibankpeople Full time NZ$60,000 - NZ$80,000 per year

    .video-container {position:relative;padding-bottom:56.25%;padding-top:30px;height:0;overflow:hidden;}.video-container iframe, .video-container object, .video-container embed {position:absolute;top:0;left:0;width:100%;height:100%;}We offer a competitive salary of $62,500 with generous benefits Enjoy four Wellbeing days per year for recharging when you need...

  • Custom Development Lead

    3 days ago

    Christchurch, Canterbury, New Zealand Farmlands Group Full time NZ$90,000 - NZ$120,000 per year

    Ready to conduct asymphony of code instead of just playing first violin?Are you passionateabout building innovative software and leading talented teams to success? Weare seeking an experienced and dynamic Software Development Lead to join ourfast-growing development team. If you are an exceptional communicator, thrivein collaborative environments and have a...

  • Information Experience Senior Manager

    3 days ago

    Christchurch, Canterbury, New Zealand Trimble Inc. Full time NZ$80,000 - NZ$120,000 per year

    *Your Title:*Information Experience Senior Manager*Job Location:*Christchurch, New Zealand*Our Department:*Caterpillar Trimble Control Technologies (CTCT)Are you interested in building world-class customer experience, using cutting-edge technology, and ensuring our customers can seamlessly operate our industry-leading solutions?*What You Will Do*We are...

  • Head of Customer

    3 days ago

    Christchurch, Canterbury, New Zealand Wattie's (Kraft Heinz) Full time NZ$80,000 - NZ$120,000 per year

    At Wattie's Kraft Heinz, we're proud of our legacy as New Zealand's most iconic food company and the largest branded FMCG supplier to the grocery market. With a portfolio that spans more than 20 product categories, our ambition is to continue shaping the future of food — through strong partnerships, innovative thinking, and exceptional people.We are...

  • Customer Service Manager

    3 days ago

    Christchurch, Canterbury, New Zealand Foodstuffs North Island Full time NZ$60,000 - NZ$80,000 per year

    Join Our Team at New World Northwood – Where Service Comes FirstAt New World Northwood, we're proud to be a locally owned and operated supermarket that puts our community at the heart of everything we do. We're looking for a motivated and people-focused Customer Service Manager to lead our front-of-house team and ensure every customer walks out with a...

  • Senior Developer Experience Engineer

    2 weeks ago

    Christchurch, Canterbury, New Zealand Trimble Inc. Full time NZ$120,000 - NZ$180,000 per year

    Your Title:Senior Developer Experience Engineer (Agentic IDE)Job Location:Christchurch, NZ (Onsite/Hybrid)Our Department:Caterpillar Trimble Control Technologies (CTCT)What if our IDE wasn't just a tool, but an intelligent, collaborative partner? What if it understood the unique constraints of our embedded C++, Android, and Web platforms, proactively...

  • Senior Customer Success Manager

    3 days ago

    Christchurch, Canterbury, New Zealand Equifax Full time NZ$80,000 - NZ$120,000 per year

    Synopsis of the roleThe Senior Customer Success Manager plays a dual, critical role in optimizing the customer lifecycle for our most complex and high-value accounts, while simultaneously elevating the performance of the broader Customer Success team. This role is responsible for directly managing the strategic relationship and ensuring value realization for...

  • Service Lead

    3 days ago

    Christchurch, Canterbury, New Zealand FABRUM. Full time NZ$80,000 - NZ$120,000 per year

    About FabrumFabrum has built a reputation of pioneering world-first technologies in cryogenics and hydrogen solutions, fueled by our exceptional R&D capabilities. Fabrum completed its Series A capital raise in 2023, attracting $23M in investment from high profile global investors. Now, we're leveraging that innovative passion to take our solutions to the...