Frontline Station Support Officer

Based at Auckland Central Police Base
Police Employee
Permanent - Full Time/Shift Work
National Advertised Vacancy
JR: 5578329
E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā
Stand at the stern of the canoe and feel the spray of the future biting at your face
Mō te tūnga | About the role
The role of FSSO is to provide a customer service for our Front Counter based in Auckland. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, empathy and in a positive manner. You will be welcoming customers into the station and ensuring their enquiries are understood and handled appropriately. The role requires someone with excellent customer focus, be part of a high performing team and attention to detail with a can-do attitude. The role of an FSSO provides operational and administrational support to Police which includes but is not limited to, front counter customer service, data entry, use of Police systems, typing and file management.
**Key Accountabilities**:
Exceptional verbal and written communication skills.
The ability to deal with challenging individuals in a customer service environment.
Outstanding customer service skills and the ability to work hard in a team environment.
Providing administrative and practical support to other workgroups within the New Zealand Police.
Professionalism - providing exceptional service as an individual and in a team.
Taking pride in representing Police and making a difference in the communities we serve.
Supportive of one another - supporting our colleagues across every function and level of Police.
Manage time effectively to complete multiple files and meet deadlines.
He aha taau e kawe mai | What you’ll bring
Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
Experience in face-to-face customer service.
Excellent communication skills both written and verbally.
Ability to multi-task and prioritise workload.
Great at building relationships and sustaining them.
Work well in a team environment.
Successful applicant needs to be in commutable distance to Tamaki Makaurau.
This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements
To view the position description for this role please copy and paste this link into a new browser:
Mo tātou | About us
New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.
Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.
The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.
To view more detailed information about our recruitment process along with further details about requirements please click below link:
Applicant Information Pack (External)
Utu ā-tau | Salary
This position is covered by a collective agreement and salary will commence between $69,337 and $72,430 dependent on skills and experience relevant to the role.
**If you have any questions about this vacancy, please contact**: