Student Services Advisor

1 week ago

Tauranga, New Zealand Toi Ohomai Institute of Technology Full time

**Student Services Advisor**

**Windermere Campus, Tauranga**

**Full Time, Permanent**

Toi Ohomai delivers quality vocational education and training to both domestic and international students, across five main campuses in Rotorua, Tauranga, Taupō, Tokoroa and Whakatāne, and numerous delivery sites across the Bay of Plenty and South Waikato.

Toi Ohomai is now a division of Te Pūkenga - New Zealand Institute of Skills and Technology and part of a transformational change unifying all 16 Institutes of Technology and Polytechnics across Aotearoa; together with other work-based, provider-based and online learning. Collectively we will be NZ’s largest tertiary education provider with national and regional reach enabling learners and employers to move seamlessly between workplaces, other educational offerings and locations as their needs change.

We are currently seeking an amazing person with proven outstanding customer service skills to join our Information Centre team at the Windermere Campus in Tauranga.

The key responsibilities for the role include;
- Engaging positively with all stakeholders, including prospective and current students via many channels
- Keeping abreast of programme information to correctly inform customers of study choices
- Student interview preparation
- ID card processing
- Engaging with Faculty staff to ensure a seamless student experience
- Accurate processing and adherence to all policies and procedures

Skills, experience and qualifications required for this role include;
- 3 years' experience working in a multi-functional customer service role
- 3 years' experience working in the administration of corporate systems
- Experience in the use of the Microsoft Office Suite and telephone systems
- Proven ability to work within a team
- Strong empathy and natural ability to relate to diversity

Excellent interpersonal, customer service and communication skills with a professional, approachable and helpful manner are the essence of this role. You will have an enthusiastic, positive and proactive working style and a strong desire to help people along with a flexible outlook and an ability to prioritise workloads, exercise initiative and achieve deadlines within an often-interrupted environment.

Normal hours of work for this role will be 8 hours per day between the hours of 8.00am and 4.30pm, Monday to Friday, some flexibility maybe required.

Importantly you will be able to demonstrate strong alignment and commitment to our Toi Ohomai Values.

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