Support Services Coordinator

Every day, in every way, we bring real heart to work. It is what drives us to deliver our refreshingly person-first commitment to Care. The Bupa St Kilda Care Home, located in Cambridge is searching for a Support Services Coordinator to join the team to ensure the smooth and efficient running of the hospitality services within the Care Home.

**About the Role**

This is a part-time role, 24-28 hours per week, Monday to Friday, with flexible start and finish times. In the future, there may be an opportunity for additional hours. The Support Services Coordinator will be responsible for coordinating all Hospitality Services within the St Kilda Care Home, including kitchen, cleaning, laundry, and maintenance services. The focus will be on delivering high-quality support services to the Care Home, so our residents feel comfortable and at home.

**Key Tasks and Responsibilities**
- In this role, you will work closely with the Business Coordinator, Village Coordinator, and other heads of department to contribute the smooth and efficient running of the Care Home and Village.
- Focus on first impression impressions and the impact of support service on occupancy targets and resident experience
- Improve the quality of support services through a focus on the customer experience
- Coordinate the completion of training, achievement of competencies, and performance reviews of direct reports
- Managing the Kitchen, Household, Laundry, Maintenance and Gardening employees
- Rostering and leave management of the support services team
- Ensure the effective completion of Bupa internal audit programme relating to areas of responsibility and external audits including Ministry of Health Surveillance and certification audits.

The St Kilda Care Home is located in picturesque Cambridge, only a 20-minute drive from Hamilton with on-site parking. Under new leadership, the St Kilda Care Home has a friendly, collaborative working environment and a team of passionate people with diverse cultural backgrounds.

**About you**
- You will have previous experience managing, leading, and coaching teams of hospitality staff
- The ability to establish and maintain positive relationships with colleagues, managers, teams, contractors, and suppliers.
- Be able to demonstrate excellent written and verbal communication skills
- Strong planning, organizational, prioritization and problem-solving skills
- Ability to be flexible and adaptable, work under pressure and multitask
- An understanding of quality assurance and quality improvement activities

**Reasons to belong**
- Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave.
- Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
- Refer-a-friend programme of $1,000 - $2,000.
- Professional Development - in-house and external training and development.
- Industry-competitive remuneration and benefits, and internal reward and recognition programmes.
- No matter who you are or where you come from, we encourage you to ‘Be You at Bupa’.
- An accredited employer with Immigration NZ that values its diverse employees.
- Fruit, snacks, tea, and coffee

**About Bupa**

Through vision, passion, and sheer hard work, we are now New Zealand’s largest aged care and dementia care provider. As one of New Zealand’s leading healthcare organisations, we employ more than 4,000 people: we’re brave, caring, and responsible. All united by one purpose - helping people live longer, healthier, happier lives and making a better world.