Service and Parts Coordinator – Material Handling

2 days ago

Cambridge, New Zealand TDX Full time

​Who is LDX?

LDX, a division of TDX, is a true New Zealand success story and 100% New Zealand owned and operated. From humble beginnings when we were set up over 40 years ago by a couple of mates, today TDX is a market leader for sales and service of construction equipment and components. TDX has recently expanded into Material Handling/forklift sales, service, rentals and leasing – launching a new division of the company called LDX.

LDX has secured technicians NZ wide, and now we are seeking additional administration and coordination support for them.

What's in it for you?

Get paid weekly, life insurance, discounted medical insurance, discounts on retail products. With key accounts locked in, this is a busy role. Relish your chance to make your mark, stand out, and be noticed for your hard work.

The role:

The purpose of this role is to ensure the smooth and efficient operation of the service department, and the Parts departments as needed.

Responsibilities include:

  • Coordinate service requests and appointments, ensuring timely response to customer inquiries and maintenance requests
  • Assign work orders to service technicians based on skills, location, and priority, optimising their schedules for efficiency and customer satisfaction
  • Maintain detailed service records and WIP management
  • Opening and closing of job orders ensuring all relevant information is entered including customer order number, machine details, purchase orders, timesheets etc.
  • Provide world class customer service, keeping customers informed about service appointments, delays, and expected completion times whilst addressing customer inquiries and concerns promptly and professionally with a smile

We are ideally looking for:

  • Previous experience in a workshop or similar environment
  • Proven experience with scheduling and planning
  • 3 +years' experience in an administration or coordinator role
  • Excellent organisational and time-management skills
  • Precise and correct in approach to tasks, has an eye for detail
  • Strong communication and interpersonal skills
  • Problem-solving and decision-making abilities
  • Ability to work well under pressure and meet deadlines
  • Well organised, methodical and efficient
  • Understands the importance of great customer service
  • Current holder of NZ work visa, resident, or citizen.

If you're keen to be part of the journey, we can't wait to see your application by hitting APPLY NOW.

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