Casual Customer Service Representatives

1 day ago

Palmerston North, New Zealand Foodstuffs North Island Full time

**Shifts Available Monday - Sunday from 6:00am - 11.00pm**

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Do you have experience and a proven track record in providing excellent Customer Service?

Are you driven by delivering constantly high standards?

Looking for work life balance?

We have casual opportunities now available offering a mix of work from home and from our office in Palmerston North.

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**About Us**

You know New World, Gilmours, PAK’nSAVE and Four Square right? That’s us We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style - we are humble about it (apart from right now maybe) Our Customer Service Team all play a vital role in supporting our network of 330+ stores across the North Island.

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**About the role**

These roles focus on building and retaining relationships with our valued customers, ensuring an exceptional and professional level of customer service is provided in a timely manner.

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**Your day will include**:
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- Answering internal/external customer queries and phone calls
- Ensuring that all calls, queries, complaints and inquiries are investigated and logged in the Customer Relationship Management System
- Generating referrals to the appropriate store or business unit where appropriate
- Making outbound calls to both internal and external customers
- Being available to cover shifts and work public holidays/weekends when requested

**About you**

You are highly motivated, friendly and outgoing with a great team attitude, you thrive on delivering a customer service experience second to none

You may have worked in a similar environment or be looking to enter the customer service field where you can utilise your fantastic phone manner, and excellent interactive and written communication skills.

These opportunities will require you to think on your feet and enjoy problem solving so you will be a quick learner, with the ability to work unsupervised. Salesforce and SAP experience is preferable but we are a learning business so happy to provide development for the right people

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**Experience awesome. Achieve Awesome. Be awesomely you.

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