Group Manager

2 days ago

Rotorua, New Zealand LGJobs Full time

Position Description

With hundreds of kilometres of mountain biking and walking trails, 100,000 hectares of native and exotic forests, and the largest commercial forest plantation in the Southern Hemisphere, Rotorua is a centre for tourism and forestry.

Our population is approximately 77,400, including 40% Māori - the largest proportion of any city.

We are proud of Rotorua. We want it to become the lifestyle destination of choice for professionals, families and people who have a passion for the outdoors.

Te Kaunihera o nga Roto o Rotorua (Rotorua Lakes Council) is committed to biculturalism and working in partnership with Te Arawa, our local iwi. We value staff who speak te reo Māori, have an appreciation of Māori values, and a working knowledge of tikanga Māori.

**About this role**:
The Group Manager of Community Experience contributes to the leadership of the overall Council organisation as a member of the Senior Leadership Team (SLT).

This key role will provide the Chief Executive, SLT, and Elected Members with quality strategic advice on community experiences.

The role will lead and manage a diverse portfolio of community-focused programmes and facilities our communities use and the services we provide them.

**What it does**:
Our Group Manager - Community Experience will lead a large team acroass a diverse range of community assets such as parks and recreation spaces, the museum and library, culture and heritage and civic events.

The role is also responsible for our ccustomer centre as the first point of contact with our community and will deliver formal and informal engagement with our residents in a planned and strategic manner.

**What you'll bring**:

- Demonstrated commitment to the delivery of exceptional customer service levels to internal and external customers
- Values-based leadership that celebrates diversity and a culture of authentic communication
- Superb networking and stakeholder engagement skills to ensure cohesive working relationships within our community
- Experience in building and managing high-performing teams with a focus on continuous improvement
- An afinity for arts, culture and heritage and the impact that community facilities and education programmes have on residents' wellbeing and the visitor experience

**Why join Rotorua Lakes Council?**

The team is newly established and engaged with a customer-centric focus - they're ready to change things up to improve the district by improving community focused programmes and facilities.

We have a culture that celebrates success and pivots quickly to address new challenges and opportunities. There is good work-life balance with flexible working, generous leave provisions, free flu shots, staff benefits and discounts at a range of local businesses.

We value people bringing a diverse set of skills and experience to council, so if you are seeking a change, variety, opportunities for professional development, and have an interest in local government, this could be the role for you

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