Customer Care Coordinator

2 weeks ago

Auckland City, New Zealand MoleMap Australia & New Zealand Full time

**About the Company**

At MoleMap our purpose is simple. We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives.

Only MoleMap’s proven system combines head-to-toe skin mapping by trained Melanographers with expert diagnosis of any suspicious moles by specialist Dermatologists, and accurate and timely clinical treatment by specialist GP's.

**About the Role**

We’re looking for two amazing people to join our customer care team on a fixed term basis for three months. You will be doing a mix of taking inbound calls from patients, outbound calling to arrange follow up appointments.

This is a very exciting opportunity to join MoleMap as we enter a transitionary period of growth and continue to implement innovative solutions to provide an exceptional patient experience. You will be working side-by-side with our existing customer service staff who will support you every step of the way.

Based in our modern Greenlane office, the role will be 40 hours a week.

Do be successful, you need:

- Previous customer service experience, preferably in a contact centre environment
- Excellent listening skills and an ability to empathise
- Ability to think on your feet and use your initiative
- Attention to detail
- Amazing verbal communication skills
- To be computer literate i.e., competent with using the Microsoft Office suite
- Strong administration and organisational skills, with the ability to manage multiple tasks at a time.

**On a personal level**

You will display the following personal attributes:

- A positive outlook
- A passion for providing an excellent customer service experience
- Reliable, with strong work ethic and a reluctance to let the team down.
- Positive, open and growth minded
- Warm, articulate and able to use previous experience to get up to speed quickly.

**Why MoleMap?

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