IT Support Specialist

**The Company**

A better understanding of the Earth creates a better world for all. Seequent brings together industry-leading earth modelling, geo-data management, and team collaboration software.

Because when everyone can see the full picture, they can make better decisions that benefit people and the planet.

Every day, our customers in over 100 countries work to develop vital mineral resources more sustainably, design and build better infrastructure, protect the environment, source renewable energy, and help resolve historical challenges such as groundwater contamination and ageing infrastructure.

We’re here to help them. That why we’re constantly evolving at the forefront of technology and geoscience - from Cloud accessibility, to 3D modelling, to digital collaboration.

Headquartered in New Zealand with our team located in 25 locations around the world, Seequent is a high growth, people-centric success story. We’re passionate, curious, Earth lovers.

Ready to help change the world? Join us.
- Seequent is a Bentley Systems company, working together to build a better future._

**The Role**

We are looking for a proactive and passionate IT Support Specialist to join our Christchurch team. In this varied role you will ensure the colleague experience is seamless, from onboarding to offboarding - and everything in between You will provide world class support to both Seequent and Bentley colleagues across the APAC region and will get the opportunity to work on a variety of exciting projects to enhance user experience.

If you are collaborative, technically talented, and looking for a role with huge growth potential, we would love to hear from you.

**In this role, you will have the opportunity to**:

- Answer, troubleshoot, research, and resolve incidents and service requests
- Perform installation, troubleshooting, maintenance and backup tasks on server-class hardware and software
- Undertake general network troubleshooting and assist with localised network tasks
- Replace memory, RAM, hard drives, etc. in desktop and laptop PCs
- Ensure colleagues are set up and able to hit the ground running from day one
- Get involved in a variety of projects designed to improve user experience
- Complete installations, configurations, and upgrade tasks
- Troubleshoot conferencing software and conferencing AV hardware issues
- Collaborate and communicate with a diverse range of technical and non-technical audience

**In order to be successful in this role, you should have**:

- Experience in a similar role focused on IT support and maintenance
- A general knowledge of commonly used IT operating systems
- Knowledge of how to support Office 365 Apps
- Incident ticket management experience
- Excellent interpersonal and communication skills with the ability to provide technical guidance to others

**Why you will enjoy working with us..**

You will be joining a highly skilled, highly productive team of technical experts who are passionate about what we do. We are a friendly, intelligent, and supportive bunch and are looking forward to you bringing your expertise to the team. Our wider team is geographically diverse and from multi-disciplines, so even though you will be Christchurch based you will have opportunity to work with colleagues from across the globe.

In addition to awesome colleagues and work culture, you can also expect the following benefits:
**Flexibility** - Create a work-life balance that suits you with our hybrid work model.
**Facilities **- Make use of the onsite gym, locker facilities, secure bike sheds, ergonomic standing desks, ping pong tables, and spacious café.
**Fun **- Bring your dog to work, indulge in Pie Day Friday, build the tallest Lego tower, or embrace innovation in our annual Hackathon.
**Financial **- Competitive compensation, reviewed regularly, plus the option to join our Employee Stock Purchase Plan.
**Family **- Two weeks of supplementary paid parental leave.
**Learning **- Access to a wealth of training resources through our digital learning platform Degreed, quarterly career conversations with your manager and a culture that believes in promoting from within.
**Wellbeing** - Health Insurance via Southern Cross, fully subsidised subscription to Headspace, regular wellness webinars, and 24/7 EAP access.

**Inclusion + Diversity**

In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience.
If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs. Please provide details in your cover letter of any accommodations needed.

**How to apply