Outpatient Administrator

2 weeks ago

Wellington City, New Zealand Health New Zealand - Te Whatu Ora Full time

**Location**: Wellington Regional Hospital (base location), Kenepuru and Hutt Valley Hospital (as required)
**Contract**: Fixed-Term Maternity Cover to April 2026, full-time

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we - re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

**About the Role**

We are seeking an Administrator to join our Outpatients Team which supports a patient - s journey from referral, to a District treatment provider, right through to discharge. This role is based in the Wellington Regional Hospital but you may be required to work across the other hospital sites on occasion.

The purpose of this role is to provide a patient focussed registration and booking service to patients, general practitioners and outpatients departments. You will support the Team Leader to design new processes and work with services on quality improvement initiatives across the District Capital, Coast and Hutt Valley.

You will be responsible for providing:

- A central patient enquiry service where patients can reschedule or cancel their appointments and seek general information about their visit
- An outbound call reminding service to patients in the evenings as part of initiatives
- Front line customer service at the main atrium reception
- Quality, and customer focussed reception service to patients attending clinics, patient admissions or making any type of enquiry.

**About the Team/Service/Location**

The Outpatient Administration Team covers a wide range of key tasks ranging from managing all processes relating to registration, referral lists, creating templates and scheduling of first specialist assessment including initial patient contact.

The service is located within the Booking Centre which covers; Radiology Schedulers/Admin, Booking Centre Schedulers, CMU Schedulers and Front of House. Our main base is Wellington Hospital, but we are required to work across our Hutt Valley and Kenepuru Hospital sites when needed.

Our team is one of diversity, fun, multi-cultural and hard working. We pride ourselves on the focus of the Patient Journey where two days are never the same. We are multi skilled which makes the diversity of our team unique.

**About you**

You will have effective time management skills and be confident in using Microsoft Office and other computer products. We are looking for someone who can take ownership and responsibility of the role in a professional manner. You will also need to be comfortable dealing with ambiguity and handling risk in an ever-changing environment.

Other skills and experience we are looking for:

- Strong decision-making skills
- Able to work independently as well as part of a team
- Frontline customer service experience
- Exposure in working with cultures other than their own
- Ability to maintain patient and office confidentiality in line with the Privacy Act
- Attention to detail
- A good understanding of the English language

Previous knowledge of patient management systems is desirable, as well as experience working in a health environment.

**Working at Health New Zealand**

Health New Zealand | Te Whatu Ora is - the weaving of wellness -. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand.

**How to Apply

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