Customer Service Delivery Manager

3 days ago

Christchurch, New Zealand NZ Post Full time

Currently, we are on the hunt for a Christchurch-based Service Delivery Manager to join our experienced Customer Success team at Datam.
Working at Datam - the customer communications arm of NZ Post - you'll join one of the largest customer communications management businesses in New Zealand. We manage the interaction between many of New Zealand's largest organisations; Government Agencies and their customers.
We've got experienced people working in an agile environment and engaging with our customers across multiple channels. Our customer's communication data is processed and formatted by our market-leading technology into meaningful communications. A big focus for us now is on our digital technology as our customers require options that complement traditional print channels.
About the role
In this role you'll join a team of knowledgeable and supportive Service Delivery Managers nationally focussed on business retention, growth through opportunity identification and the promotion of Datam to ensure new and repeat business within existing accounts.
It's a fast paced and varied role that will see you managing accurate end-to-end workflow for our customers, identifying opportunities, keeping customers and internal teams up to date and on track and ensuring our customers always receive quality and efficient service.
You'll need to be comfortable being fully involved in the details too - as well as the campaign management, there's a large administrative component to the role that will see you preparing quotes, reports, contracts, change requests and invoices, co-ordinating the resolution of customer problems and creating and monitoring opportunities and information.
You will be involved in work from client briefings right the way through to the final output. This will bring challenges as well as rewards when you see the final product is delivered for our customers and communities.
A bit about you
To succeed in this role, you'll have a few years' experience as an Account Manager or Service Delivery Manager ideally with some Digital Communications and Project Management involvement.
You'll need to adapt your excellent communication skills to differing situations, ensuring teams are informed and kept on track and on target. You'll have strong relationship management skills to deal with multiple customers and internal teams, plus look to identify business opportunities to add value.
The workload in this role varies from short daily tasks to more intense and focussed campaigns, therefore you'll need to be adaptable and agile in your daily work and be able to handle multiple and changing priorities with ease.
What you'll love about us
You'll gain great exposure to our business at a really exciting time. We are constantly changing to stay relevant in this transforming digital world; we are one of the strongest business's in the market, we have some big clients and interesting, rewarding projects on the go.
This role offers salary plus healthcare, Kiwisaver employer contribution, flexible working + other benefits, and the opportunity to learn from the best and develop your career within our transforming organisation.
Interested? Come and join the whanau
There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.

  • Service Delivery Manager

    23 hours ago

    Christchurch, New Zealand Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) The Service Delivery Manager is responsible for assuming responsibility for managing the quality and cost-effective service delivery to...

  • Customer and Service Delivery Lead

    1 week ago

    Christchurch, New Zealand Connetics Full time

    **About Connetics** Aotearoa's future is electric and if you are looking to ‘power-up' your career, then don't miss this opportunity. We are a multi-disciplined, multi-regional electrical design, construction, and maintenance business. We maintain and develop electrical infrastructure assets for energy customers, including the third largest electricity...

  • Service Delivery Manager

    6 days ago

    Christchurch, Canterbury, New Zealand Datacom Connect Full time

    Please note: this role is based in Christchurch and is a full time 12-month Fixed Term Contract role. To be successful in this role, you will need to be a New Zealand Citizen living in New Zealand.Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the...

  • Service Delivery Manager

    1 week ago

    Christchurch, Canterbury, New Zealand Datacom Full time

    Please note: this role is based in Christchurch and is a full time 12-month Fixed Term Contract role. To be successful in this role, you will need to be a New Zealand Citizen living in New Zealand.Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the...

  • Service Delivery Manager

    23 hours ago

    Christchurch, New Zealand Assess HR Full time

    Join Nectar, a New Zealand-owned and operated Managed Security Service Provider & MSP, renowned for our exceptional customer care, innovative solutions, and collaborative team culture, where we empower our people to deliver outstanding service and support that exceeds our clients' expectations. The role of **Service Delivery Manager** at Nectar is all about...

  • Service Delivery Manager

    3 days ago

    Christchurch, New Zealand FUJIFILM Full time

    **About CodeBlue, the Managed IT Services sector of Fujifilm Business Innovation New Zealand** At FUJIFILM Business Innovation (FBNZ), our commitment to empowering Kiwis to harness the power of technology is unwavering: 'We never stop finding ways to help Kiwi’s work smarter. As a wholly-owned subsidiary of FUJIFILM Business Innovation, CodeBlue aspires...

  • Delivery Driver

    23 hours ago

    Christchurch, New Zealand Service Foods Ltd Full time

    **Service Foods Christchurch logistics team is looking for an experienced and hard-working class 2 driver to join their busy morning shift.** As a Delivery Driver at Service Foods, you will play a vital role in ensuring our customers receive their orders on time and in pristine condition. - **Immediate start**: - Full-time permanent role - Days of...

  • Delivery Driver

    23 hours ago

    Christchurch, New Zealand Service Foods Full time

    **Do you thrive in a fast-paced, hands-on environment where your contribution truly matters?** **Our Christchurch branch is actively seeking an experienced Class 2 Delivery Driver to join our growing, supportive team that values hard work, collaboration, and a positive attitude.** **Position snapshot**: - Location: Cumnor Terrace, Woolston, Christchurch -...

  • Service Delivery Manager

    3 days ago

    Christchurch, New Zealand Healthcare of New Zealand Full time

    **Lead and deliver the services of a Huntington's Disease facility** **Who we are | Ko wai matou?** NZCare and Geneva Community Living have come together to form NZCommunity Living, an organisation dedicated to supporting people with disabilities in New Zealand. Our Disability Support Services reflect our belief that all New Zealanders deserve to live...

  • Delivery Driver Class 2

    2 weeks ago

    Christchurch, Canterbury, New Zealand service foods Full time NZ$45,000 - NZ$65,000 per year

    Do you thrive in a fast-paced, hands-on environment where your contribution truly matters?The Produce team of our Christchurch branch is actively seeking an experienced Class 2 Delivery Driver to join our growing, supportive team that values hard work, collaboration, and a positive attitude.Position snapshot:Location: Cumnor Terrace, Woolston,...