Monitoring Assistant Team Manager
3 days ago
**Job Details**
ADT Security, a business unit of Johnson controls - We are the world's largest and most experienced monitoring service. We invented the first monitored alarm 143 years ago, and continue to innovate providing solutions to government, business and people's homes. ADT integrate products from our international partners and our own branded security products to deliver unrivalled solutions that include CCTV, Alarms, Monitoring, Retail Solutions, Access Control, Lone Worker and Medical Emergency protection solutions.
**Specific accountabilities**:
- Achieving KPIs in management of all alarm activity and monitoring enquiries
- Lead a team by providing a positive role model and fostering the development of a focused, motivated and successful team
- Build an effective team by coaching and supporting staff to achieve business outcomes and outputs
- Conduct regular toolbox talks
- Delegate decision making to enhance ownership and skills within the team
- Encourage and support all staff in professional and personal development initiative
- Implement and support new company initiatives, policies, procedures and products through participation in development and implementation, and tracking and reporting on results
- Build and maintain open and effective communication channels with all relationship partners
- Initiate improvements to gain increased efficiency both in terms of cost and customer value
- Answer incoming calls quickly & efficiently, document all calls on clients MAS file, assist customers where possible, without transferring, follow through on all queries where and if required
**What we are looking for**:
- Leading and motivating a multi-skilled team to achieve set objectives;
- Building effective teams and encouraging team development;
- Minimum 12 months full time customer service experience or security control room
- Problem solving and analytical skills
- Training Delivery
- Forecasting and Scheduling
- Able to offer excellent customer service to our customers and internal stakeholders.
**What you will get in return**:
- Competitive Salary
- Excellent Team Culture
- Avoid the busy Auckland CBD traffic, work in Onehunga
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