Store Manager

6 days ago

Tauranga, New Zealand Star Hospitality Limited Full time

STAR HOSPITALITY LIMITED is seeking a dedicated individual to fill the role of Store

Manager in the Bay of Plenty region. As the Store Manager, you will be responsible for

overseeing daily operations, ensuring the smooth running of the business, and meeting the

financial goals of the store.

You will focus on delivering exceptional customer service, maintaining high standards, and

driving sales through effective management strategies:

- Oversee the day-to-day operations of the store, ensuring financial targets are met and resources are optimised.
- Deliver outstanding customer service by coaching staff to provide prompt, friendly, and knowledgeable customer assistance.
- Address and resolve customer complaints or concerns in a timely and professional manner, ensuring customer satisfaction and loyalty.
- Maximize sales by implementing effective promotional strategies, ensuring all store deals and offers are communicated to customers.
- Manage financial aspects, including budgeting, transaction monitoring, and reporting to senior management.
- Ensure compliance with all food safety and health protocols, maintaining a clean and safe working environment for staff and customers.
- Lead, train, and mentor staff members, ensuring they understand store procedures and adhere to operational guidelines.
- Manage inventory by ordering and reordering stock as needed, negotiating with existing suppliers, and sourcing new suppliers if necessary.
- Maintain store presentation standards, ensuring staff appearance, cleanliness, and overall customer service are top-notch.
- Uphold high-quality food preparation standards, ensuring every burger and menu item meets store expectations.
- Handle sales, take customer orders, promote store offers, and advise customers on the menu and promotions.
- Motivate and encourage staff by setting clear expectations, providing constructive feedback, and offering performance incentives when possible.
- Manage the budgeting process for the store, ensuring efficient use of resources to meet business objectives.
- Coordinate deliveries and monitor order preparation, ensuring they are completed within the designated timeframe.

Work Hours and Benefits
- Required to work for a minimum of 30 hours per week
- Paid between $30 to $34 per hour

Other requirements:

- Some relevant experience in the industry will be highly preferably
- Available to work on weekends and late evenings
- Team worker and good at managing time.
- Physically fit to stand for a longer duration
- Hardworking and passionate individual
- Attention to detail
- Excellent organisational skills
- Strong problem-solving skills
- Capable of managing confidential and sensitive information efficiently

Pay: $30.00 - $34.00 per hour

Expected hours: 30 - 50 per week

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- Public holidays
- Shift work
- Weekend availability

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