Front Office Manager

2 days ago

Rotorua, New Zealand Travel + Leisure Co. Full time

**We Put the World on Vacation**

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

**GO WHERE NO TWO DAYS ARE THE SAME**

At Travel + Leisure Co, we go further as a team. We believe in the impact of a helping hand and the power of vacations. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our **Rotorua** team as the **Front Office Manager**today

**How You’ll Be Rewarded**
- ** Full time hours - 40 hours per week**:

- **$75,000.00 - $85,000.00 per annum**:

- Immediate start
- Subsidised private health insurance
- Professional development funding
- Discounted hotel stays across Australia, Fiji, New Zealand
- Supportive work environment

**How You’ll Shine**

As the Front Office Manager you will be responsible for ensuring the efficient day-to-day operation of the resort. This position interacts with owners and guests, all resort departments, the community and the corporate office as necessary. You will also be responsible for the following:

- Motivate and inspire the front office team
- Direct and promote a good working relationship between the various resort departments encouraging team work
- Lead the recruitment, hiring and training of all staff, to assure adequate staffing levels at all times, within the budget guidelines
- Assist the Resort Manager with the planning, implementing and monitoring of policy and procedure

**What You’ll Bring**

To be considered for this great opportunity it is essential that you have the following skills and attributes:

- **At least 3 years relevant work experien**ce (**ANZSCO Skill Level 2)** **or; a relevant qualification or above of the New Zealand Qualifications and Credentials Framework (NZQCF)**:

- **Fluency in English (written and verbal)**:

- Previous supervisory experience is beneficial for Front Office Manager position (either as a Team Leader, Shift Supervisor or Duty Manager)
- Knowledge of hotel property management systems, Opera preferred
- Events experience highly regarded
- Excellent communication skills, written, verbal and active listening
- Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations
- Strong negotiation and problem solving skills
- Immaculate presentation and grooming standards
- Ability to work a flexible roster, including weekends and school and public holiday periods
- The capability to work in a fast-paced environment both as part of a team and autonomously

**Where Memories Start with You**

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

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