Associate Systems Engineer

1 day ago

Auckland City, New Zealand Datacom Full time

Our Purpose
Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.
The Nuts and Bolts
Why You Want to Join Us - Our Team and Culture, Benefits, Career Growth and Flexibility
We are local at heart, yet world-class in capability. We’ve managed to maintain our local family feel whilst expanding globally across Australia, ASIA, US and the UK. In the regions we continue to grow and actively support local workforces and their families, and we are focused on being a great place to work to facilitate an environment that encourages our employees to strive to imagine what’s possible, challenge the status quo and put forward fresh, diverse thinking. For our employees, this results in such fantastic perks as:

- STABILITY - In an ever-changing world with many insecurities, your job is safe at Datacom. During the recent lockdowns, for example, no people left the organisation as a result.
- SALARY - A competitive salary package with annual performance reviews with the goal of taking care of and retaining the very best talent.
- BENEFITS - Impressive benefits such as FREE Healthcare and FREE Life Insurance from leading providers, and considerable discounts from local IT and Office retailers.
- DEVELOPMENT - A strong focus and dedication towards employee development with our meticulous ‘career framework’ mapping out the next steps of your career. You will have access to online training portals and, where applicable, we will even cover the costs of any industry certifications.
- OPPORTUNITIES - Having a large scale, globally respected IT organisation on your resume, and great long-term opportunities to progress within.
- FLEXIBILITY - A supportive and flexible working environment in up-to-date modern workplaces with a 37.5 hour working week.

About The Role

The Associate Systems Engineer is responsible for maintaining physical hardware, physical or virtual operating system platforms, and to provide support services to maintain the availability and reliability of the organisation’s systems/networks. As a Associate Systems Engineer, you will ensure systems are supported to meet and integrate with organisation requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.

**Some of your responsibilities will include**:

- Accepting, prioritising and managing incidents and requests
- Real-time monitoring of all infrastructure for availability, capacity and performance
- Monitoring of backups
- Prompt detection, resolution and escalation of incidents

To be successful in this role, your technical experience should include:

- Proven experience IT Support, Networking and Systems Administration or a similar role.
- Experience and understanding of computer fundamentals and ITIL practices.
- Thorough knowledge of security policies and procedures.
- Strong communication skills with the ability to build relationships with different key stakeholders.

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