Rates Officer

2 weeks ago

Christchurch, New Zealand Christchurch City Council Full time

**_E nga iwi, e nga karangatanga huri noa i te motu, tenei te mihi atu ki a koutou katoa. He piiraa tenei ki a koe. Haere mai ki te tono mo tetahi tuunga i te Kaunihera o te Taone o Ōtautahi._**

**About the team | Ko te rōpū nei**

Our Rates Team is set up to assess and collect rates, which is an integral part of the Council's income stream to support the daily operation and ongoing rejuvenation of our city. With one of the highest volumes of ratepayers in the country, we are a busy high functioning team who wear many hats when it comes to delivering best practice for our customers.

We are now looking for a Rates Officer to join our team.

**About the role | Ko te mahi nei**

The role includes responding to enquiries and setting up direct debit authorities, working with customers to collect arrears and work out payment plans, and at times you may also work with water rates billing.

This is a multi-faceted role with a lot of variety, and you will ensure that all rates duties are performed to high standard. Having strict deadlines means you will be goal orientated.

We have a very solid team who work well together and are always thinking outside the square - this is a great opportunity to join our team.

**About you | Ko Koe Tēnei**

This role would suit someone who:

- Has excellent written and verbal communication skills, and data entry experience.
- You will be someone who is empathetic and can take a fair and consistent approach, as this role involves working closely with customers.
- We operate in a high-volume environment where working effectively under time pressure is essential.
- The rates area is a regulated environment so previous exposure to interpreting policies, regulations or legislation would be advantageous.

To view a copy of the position description, click the link at the foot of the page.

**Additional Information | Ko ētahi atu kōrero**:

- Hours of work: Mon-Fri, 40 hours per week.
- Position: Permanent.
- Location: This position is primarily based at Te Hononga Civic Offices, 53 Hereford Street, Christchurch Central.
- Salary: The salary band for this position goes from $62,674 - $69,638 per annum, based on a 40 hour week.

**What's in it for you? He aha ngā hua ki a koe?**

Working for the Christchurch City Council allows you to contribute directly to the community and make a positive impact on the lives of residents and visitors. You will also benefit from:

- Access to training programmes, workshops, and development opportunities
- Flexible working arrangements - WFH, adjustable start and finish times, option to purchase extra leave.
- Collaboration - exposure to wider areas of the organisation
- Benefits - a variety of benefits for Council staff from health schemes to retail discounts.

**_ Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date._

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