Retail Manager

1 day ago

Napier, New Zealand YONG SHENG LIMITED Full time

**JOB DESCRIPTION:

- **
- Developing store strategies to raise customers’ pool, expand store traffic and optimize profitability
- Responsible for ensuring high levels of customer’s satisfaction through excellent service.
- Managing and motivating a team to increase sales and ensure efficiency
- Managing stock levels and making key decisions about stock control
- Analysing sales figures and forecasting future sales
- Analysing and interpreting trends to facilitate planning
- Using information technology to record sales figures, analyse data and forward plan
- Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews
- Providing feedback to the store staff
- Providing or organising training and development
- Deal with the suppliers to ensure best quality and price
- Keep records of sales and other financial transactions
- Determine the service standards and ensuring standards for quality, customer service and health and safety are met all the time
- Resolving legal and security issues
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.
- Organising special promotions, displays and solely responsible for price setting of all the products keeping in view the overall profitability of the business
- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
- Updating colleagues on business performance, new initiatives and other pertinent issues
- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what competitors are doing
- Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
- Responding to customer complaints and comments

**Other required Knowledge, Skills abilities:

- **
- Experience or training on handling difficult situations
- Ability to model great customer service

**Job Types**: Full-time, Permanent

Pay: $29.66 - $32.00 per hour

Schedule:

- Monday to Friday
- Weekend availability

Supplementary Pay:

- Overtime pay

**Language**:

- English (preferred)

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