Merchandiser / Pick-packer

**About Gilmours Wellington**

We are a locally owned and operated wholesale food and beverage supplier working with the hospitality and related industries within the greater Wellington Region. We pride ourselves on great customer service, being a trusted brand that offers great value to our customers, going the extra mile and being a fantastic place to work.

**What we are looking for**

Ideally you’ll be an energetic person who loves getting stuck in and likes a lively environment.

To fit in with the team you’ll be personable, have a great sense of humor, an awesome work ethic, be self-motivated with good time management, and have a focus on providing outstanding service. Reliability, energy, enthusiasm and a reasonable level of literacy and numeracy are imperative to be successful in this role.

Having a forklift license and a willingness to work across all 3 of our work areas (ambient, chilled and frozen) would also be a big advantage.

**Here's a snapshot of this dynamic role**:
**Customer Service**
- Ensure when 'picking' orders in store during opening hours, that a high level of customer service is provided. Acknowledge customers in store & accompany customers to another aisle if they have asked you where an item is and ensure they find it.
- Provide security surveillance of customers instore - report any unusual behaviour to a supervisor
- Ensure when operating during trading hours, the impact on the customers is minimized.

**Picking Customer Orders**
- Pick customer orders following the correct process
- Scan all items that you pick
- Ensure a high level of accuracy
- A median level of targeted per hour product lines should be achieved per shift
- A high level of attention to detail and concentration must be maintained to minimise errors

**Packing Customer Orders**
- Packing customer orders following the correct packing process
- Ensuring that once an order is packed it is labeled correctly and the carton count on the label matches the actual carton count
- Ensure the order is stacked in the correct zone location in the dispatch area

**Stock Merchandising**
- Ensure that stock is retrieved effectively to replenish the assigned areas from inwards and other locations
- Ensure that workload is prioritised as directed by the Manager
- Make note of out of stocks / over stocks and liaise effectively with Manager
- Assist in resolving any stock or count data related issues
- Assist in gap checking as required
- Assist in checking tickets and producing / changing tickets as required
- Undertake seasonal change arounds - ensure efficient transition / placement of seasonal stock until next year
- Ensure appropriate rotation of stock on the shelf and if placing stock back in the store room or other locations
- Ensure appropriate security of stock, personnel and plant at all times

**What sets us apart?**

Here at Gilmours we like staff that give us feedback on how we can improve our processes so that the team work smarter not harder. Our teams are tight-knit so we look for fit as much as skillset...we believe attitude and personality are fundamental, whereas skills can be acquired.

Further to that working for Gilmours is more than just having a job it's building a career. With opportunities for professional development and the ability to move within the business we're a business that aims to retain and grow staff.

Ever wanted to say you work for an award winning company? Well we've got that covered too We won Gilmours Store of the Year in 2019 and 2020, and Retail Employer of the Year 2020 (medium sized business). This is testament to the fact that as a team we share a common goal and everyone is always willing to lend a hand, keeping the focus on being exceptional every day.

Our Owner/Operators really care about their staff and offer good work-life balance because family matters to them. They are also big on team well-being and appreciation. If you're after competitive pay, then we've got you covered as we pay living wage. If you work in the freezer you'll see an additional $2.09 per hour for actual hours worked in this area.

**So what next?**

We are sorry that due to the number of applicants we often get, we may not acknowledge you but we do appreciate your time.