Eoi: Service Delivery Co-ordinator

DXC is a leading global provider of products, technologies, solutions and services to consumers and business. The company's offerings span IT infrastructure, global services, imaging and printing.

We invent, engineer and deliver technology solutions that drive business value, create social value and
improve the lives of our customers.

We are seeking a **Service Delivery Co-Ordinator** to join our Department of Internal Affairs Team supporting one of our key Government clients, responsible for incident triage & resolution and change management co-ordination.
- This role would suit someone from a technical background who is interested in transitioning into a co-ordination role within Service Delivery.
- It is a great role for the right person looking for progression, as you will work alongside account leadership.
- The co-ordination aspect of this role requires aligning client stakeholders, vendors, and our multifunctional team to ensure the stability and reliability of the production systems we support.
- The technical aspect of this role requires the ability to convert complex business issues into technical scenarios and be able to communicate this information across multiple audiences, and tie those strands together to provide an outcome.
- You will also be an active contributor to this process, building and refining SQL scripts to remediate data driven scenarios.
- As a customer-facing role, managing client expectations and maintaining key relationships to a high standard should be core to your focus.
- You will have both technical and service management experience, and a solutions-oriented mindset.
- Strong communication skills and the ability to manage client expectations while maintaining our high standards of customer relationships is a must.

**Key Responsibilities**:

- Manage, triage, and resolve production incidents reported in ServiceNow, ensuring timely resolution and mínimal impact on business operations.
- Own the communication of complex information, managing client expectations and maintaining key relationships.
- Build & refine SQL scripts within a relational database structure to remediate data driven scenarios.
- Collaborate with stakeholders, vendors, and our developers, DBA’s and testers to investigate to root cause, and implement effective remediation.
- Escalate critical issues to the appropriate teams and ensure follow-up until resolution. This will require you to wear technical and co-ordination hats simultaneously.
- Document incident resolutions, troubleshooting steps, and recurring issues for knowledge-sharing and continuous improvement.
- Assist with planning, scheduling and co-ordinating of releases as part of a managed change control process.
- Build and publish reporting to comply with customer SLA’s and facilitate customer meetings.
- Identify opportunities for process improvements and contribute to automation efforts to enhance system stability.
- Ensure compliance with IT service management (ITSM) best practices and organisational standards.

**Key Requirements**:

- Experience in incident and change management using ServiceNow or similar ITSM tools.
- Technical experience with relational databases and SQL scripting
- Experience with software development and testing processes to effectively communicate with development teams.
- Strong solutions-oriented mindset with the ability to analyse and interpret complex business issues.
- Relationship builder with strength in co-ordination in a technical environment.
- Ability to communicate clearly, to wide audience.
- Ability to work in a dynamic environment and prioritise tasks effectively.

**Preferred Qualifications**:

- Experience in **Microsoft technologies (.NET, SQL Server)** or other relevant tech stacks.

This role provides an exciting opportunity to work in a dynamic team environment, engage with customers, and contribute to maintaining high system reliability. If you are proactive, detail-oriented, and enjoy problem-solving while maintaining excellent customer relationships, we encourage you to apply.

**Trust, Transform & Thrive** with a company whose mission is to lead clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.

If you are a self-starter with a strong customer focus and a results oriented approach complimented by your strong verbal and written communication skills, we would like to hear from you.

**Your w**orking**e**nvironment**

**V**irtual/flexible/on-site**/travel**
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met

**Our culture and ben