Retail Leader

1 day ago

Auckland City, New Zealand Mitre10 Full time

**Who We Are**

Riviera Hardware Holdings Ltd is the largest group within the Mitre 10 network, proudly Kiwi-owned and operated. Since opening a small Mitre 10 store in Warkworth in 2009, we have expanded to include Mitre 10 MEGA Albany—New Zealand’s largest hardware store—along with locations in New Lynn, Warkworth, Whangaparāoa, and Silverdale. Our group also operates Columbus Coffee cafés, a Distribution Centre, and a Frame & Truss Manufacturing Plant.

As the country’s leading home improvement retailer and a trusted trade partner, Mitre 10 has been a household name since 1974. We combine the strong foundation of a national brand with the local, family feel of a community business, offering a dynamic, fast-paced environment with opportunities for growth, training, and development.

**The Role**:
Due to an internal promotion opportunity, we now have a Taem Leader position available.

We’re looking for a Retail Leader to join our Mitre 10 MEGA New Lynn team and play a key role in delivering an exceptional customer experience. In this role, you’ll be leading a team, driving sales, and ensuring that our department runs efficiently, while fostering a great team culture.

With a focus on coaching and mentoring, you’ll be responsible for motivating your team, supporting their development, and ensuring they have the tools and knowledge to provide top-tier service. You’ll also be hands-on in maintaining stock levels, ensuring product availability, and keeping the department in top shape for our customers.

**What You'll Bring**:
We’re open to retail leaders from a variety of backgrounds—including DIY, gardening, FMCG, or grocery. The key to success in this role is strong leadership and a passion for customer service.

To be successful, you will have:
✔ **Team Leader experience**, managing a team of 10+
✔ **An ability to coach and develop a team**, setting them up for success.
✔ **Stock management and merchandising skills**, ensuring product availability and presentation.
✔ **A customer-first mindset**, always striving to enhance the shopping experience.
✔ **A collaborative and positive approach**, leading by example.

**What’s Next?**:

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