Operations Excellence and Compliance Lead

**Job no**: 597343

**Work type**: Full Time - Permanent

**Categories**: Management - Project & Functional, Facilities Management, Chef, Catering & Food Services

Downer has been designing, building and sustaining New Zealand’s infrastructure for over a century and is a leading provider of integrated services in Australia and New Zealand.

With over 10,000 employees in New Zealand, we work alongside some of New Zealand’s biggest businesses, councils and government agencies.

The Opportunity

We are growing and changing We have an exciting new role for an outstanding individual to lead food development and compliance activities for our national specialist Epicure catering business. A great opportunity to make your mark and influence the future of Epicure.

This key role will work closely with the operational teams to shape, develop and support implementation of food/catering development and support operational performance improvement initiatives. This will be achieved through effective business processes and procedures, targeted business development initiatives, performance improvement and customer experience projects and supporting people development in support of our strategic objectives.

You will also facilitate ensuring that we are compliant meeting regulatory requirements for Food Safety and Liquor Licensing, managing the Epicure relationship with MPI and the appointed Food Safety Auditors and maintain strong relationships with the Liquor Licensing Authority, Police and Health unit, and other stakeholders.

This role can be based Wellington, Auckland or Christchurch. There will some national travel to work with our people and stakeholders where they are.

**In this role you will**:
Support operations teams achieving delivery at or above the required standards and contract KPI’s.

Develop and introduce new business initiatives to the Epicure operations teams that support a culture of continuous business improvement.

Provide relevant training and support to the Epicure business units to support achieving mandatory compliance and operational excellence training.

Engage and influence operations teams to in a manner that achieves the strategic operational, commercial and financial outcomes. Develop a supportive and trusting relationship with the operational teams, agencies and key suppliers.

Contribute to the development of Epicure market strategies and tactics.

Engaging and influencing key stakeholders to achieve the agreed, operational, commercial and financial outcomes.

Managing maintenance and updates of policies, systems and procedures in the areas of food safety.

**You will likely have experience with**:
4 years + multi-site operational systems and process development combined with coaching and training experience in a hospitality food service and/or food production related environment.

Several years practical experience with the requirements of food safety and site food safety plans within a similar environment combined with strong knowledge of food safety auditing standards.

A working knowledge of liquor licensing requirements and legislation would be advantageous.

Preference and experience working in fast paced, highly competitive and commercial environment.

Desirable to hold a tertiary qualification in a related discipline e.g. business management, operations management, hospitality management, food safety

**To be successful you will**:
Have a strong analytical ability and collaborative problem solver

Demonstrate adaptability

Build strong internal relationship and successfully manage client relationships

Accurately plan and scope length and difficulty of tasks and projects

Lead by example

Have a strong commercial awareness and understanding of financial management key drivers

A strong level of verbal and written communications skills

Be a team player.

Why you will enjoy working here

This is a fantastic opportunity to join a high performing team in a progressive organisation that truly embraces training and development. On offer is a competitive remuneration package and excellent prospects for career growth within the successful Epicure team along with:
Access to a great range of corporate discounts and benefits including offers of subsidised insurance, gym memberships, retail discounts and free counselling services etc

Stable working environment and enjoy the work-life balance we have to offer

Diverse and inclusive culture and be part of a great team working in a collaborative environment

A role with us can enable you to develop and enhance your skills and experience. This is a great opportunity for you to join our diverse and inclusive culture and be part of a great team thriving in a collaborative fast-paced environment.

How to apply

Our Organisation

Downer New Zealand is the largest provider of integrated services (Transport, Utilities, and Facilities) in New Zealand. Our commitment to building long-term relationships and supporting our customers with high cali