Underwriting Assistant, Sme Package

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

AIG is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

AIG’s underwriters develop insurance solutions that address the exposures of companies and individuals, and embody AIG’s tradition of innovation, bringing to market groundbreaking insurance solutions for our changing world. AIG’s underwriters help to find insurance solutions for risks from a range of areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients and High Net Worth individuals.

About the role

What you need to know:
Primary Responsibilities
- Contribute to the growth and profitability of the SME business unit by providing underwriting and administration support to allocated underwriters.
- Ensure exceptional customer service to both internal and external parties and consistently meet service levels and performance targets in terms of volume, accuracy, and quality.

Key accountabilities
- Be the key contact person between SME, and the Policy Administration team. This will involve being the escalation point for resolution of process queries, policy-specific queries,
- Assist in underwriting of new and renewal business in accordance with underwriting guidelines, relevant underwriting authority and AIG principles.
- Assist allocated underwriters with administration support. Tasks include entering data for renewals, issuing decline letters, file maintenance, communicating with external Brokers to follow up documentation and any other task required to support the underwriters.
- Prepare formal documentation in a timely and accurate manner in accordance with Profit Centre and corporate standards, and in line with compliance with regulatory standards.
- Assist senior members of the team with data analytics and portfolio management/analysis.
- Assist in the implementation of business plans in accordance and company direction including technology and the digital delivery of products to the market.
- Work closely with Underwriters to ensure the maintenance/development of solid working relationships with brokers to create business opportunities.
- Attend client/broker functions when required.
- Comply with key regulatory and risk management responsibilities.

What we’re looking for:

- Proven administration experience
- Excellent time management and organisational skills
- Excellent verbal and written skills
- Excellent Computer Skills, with intermediate skills in Microsoft Word and Excel
- Strong communication skills; Demonstrate effective communication with stakeholders including senior leaders, peers and other staff
- Analytical & Problem-solving skills with attention to detail
- Ability to work well with others as well as work autonomously when required
- Ability to multi-task and meet deadlines
- Flexible and adaptable

Desired
- Understanding of Insurance industry
- Experience in offshore processing centres

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

- Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:
UW - Underwriting

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Insurance New Zealand Limited