On-site Technician

**On-site Technician**
**Auckland location**

**This role is open to only current Fujitsu employees.**

**We Are Fujitsu**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**Role**

Aligned to our customers business requirements, Fujitsu Workplace Services provides tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services as well as return-to-base warranty & non-warranty hardware break/fix repairs with each of our clients.

The EUC Onsite/ Remote Tech role is responsible for the provision of customer centric onsite End User level 1 and level 2 Support to Fujitsu customers as assigned.

This includes, but is not limited to, support of the following:

- Operating System and Desktop Management client software
- Nominated Fujitsu supported Applications and Peripherals.
- PC systems and peripherals
- Smart devices
- Induct new customer staff in basic use of IT tools.

This role will require knowledge of the client environment and close working relationships to foster innovation for continual service improvement. You will be supported through our Staff Enablement Model which will allow you to demonstrate initiative, decision making, personal leadership and will ensure effective and professional communication are delivered to all relevant parties

**Responsibilities and Accountabilities**

**Reactive Support**
- Provide end-user support across hardware, software, OS, networks, servers, and peripherals
- Resolve incidents and service requests within SLA; escalate breaches as needed
- Manage asset deployment, relocation, and decommissioning while maintaining CMDB accuracy
- Maintain physical infrastructure including desktops, telephony, print, and AV equipment
- Log all activities in the clients ITSM tool and escalate operational issues promptly
- Keep customers informed throughout case resolution and manage expectations

**Proactive Operations**
- Adhere to WHS policies and report safety concerns
- Create and update technical documentation (e.g., troubleshooting guides, SOPs)
- Identify and implement service improvement opportunities (SIPs)
- Deliver training on EUS devices to Service Desk and end users
- Support project tasks and root cause analysis when required
- Contribute to continuous improvement initiatives with a proactive mindset

**Personal Accountability**
- Uphold Fujitsu values and comply with all policies and procedures
- Foster strong working relationships across delivery teams and stakeholders
- Communicate openly and take ownership of performance and development
- Participate in regular 1:1s with Team Leader and share insights with peers

**Stakeholder Engagement**
- Collaborate with clients, internal teams, resolver groups, and third-party vendors
- Work closely with Service Desk, Workspace Management, and ITSM functions
- Ensure seamless delivery of End User Services through effective coordination

**Requirements and Experience**
- Seven months to a year minimum experience with supporting End User Devices at level 1+; this can be remote support.
- Level 1 and level 2 technical knowledge of hardware and peripherals i.e. laptops, notebooks, workstations desktop PCs, printers, media and audiovisual equipment BYOD and mobility.
- A basic understanding and knowledge of Active Directory, Microsoft Exchange, SCCM, End-Point Imaging.
- Demonstrated entry level or basic working knowledge of basic IT infrastructure and network equipment i.e. routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, Hyper-Converged Infrastructures
- Strong verbal and written communication; ability to articulate technical information to the target audience.
- Professional customer service skills.
- Ability to work well within a team while fostering relationships and partnerships.
- Can do attitude.

**Preferred**:

- A Previous IT Service Desk role with remote desktop experience.
- Demonstrated experience and knowledge of the use of an incident management toolset.
- Knowledge of Apple MAC, IOS and Android Operating Systems,
- Experience with a range of end user management tools including but not limited to SCCM.
- Some experience in troubleshooting and maintaining PCs in a Windows environment.
- Some experience with end user technology support.

**Why Fujitsu?**

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- **We put people first. We believe in the power