Field Services Engineer

1 day ago

Rotorua, New Zealand Mercury Full time

Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. Taking care of tomorrow: connecting people and place today.

Mercury is a bold future-focused organisation, providing energy and telecommunications to more Kiwi than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose which pushes us to do all we can to create a better future for our people, our communities, and Aotearoa New Zealand.

**Our Opportunity**:
As a Field Services Engineer, you'll provide critical, hands-on technology support to our generation sites and wider Mercury team. Your role will be to ensure smooth operations by resolving IT issues onsite and remotely, helping us stay connected and responsive across the country. Provide on-site and remote technical support for Mercury's generation sites.
- Collaborate with internal teams and external vendors to resolve incidents and fulfil service requests ensuring mínimal downtime
- Participate in an on-call roster to manage out-of-hours support
- Maintain and document site inspections, troubleshoot complex issues, and identify opportunities for improvement
- Adhere to all safety and change management practices to ensure operational integrity

**We are looking for**:

- Strong technical knowledge across Microsoft technologies, Office 365, Active Directory, SCCM, InTune and modern endpoint management
- Experience in a customer-focused or field-based IT support role within a large organisation
- A tertiary qualification in technology or related field, plus Microsoft or Azure certifications preferred
- Excellent communication skills - able to translate technical terms into plain language
- Proven ability to troubleshoot, document, and resolve issues methodically and independently
- A full, clean driver's licence and the ability to travel to remote sites across the North Island
- A proactive, self-motivated approach with a strong commitment to teamwork, safety, and continuous learning

**Mercury offers (full benefits are listed on our Career Page)**:

- Additional 5 days leave per annum (MyDays)
- $400 one-off tax-free payment towards setting up your home office
- A diverse workplace where your unique abilities and talents will be recognised and encouraged
- Annual salary reviews with excellent parental leave policy, and the option to purchase additional leave
- The opportunities, career paths and facilities associated with working for one of New Zealand's largest multi-utility providers
- Discounted health insurance and free life and income insurance
- Excellent well-being programme including up to $100 annual check-ups and a confidential assistance programme
- Gender affirmation leave and supportive bereavement leave to be taken when you lose anyone close to you, including your pet

Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future. Part of your role includes building your skillset and mindset through a variety of ways. We believe this creates an energised, innovative and agile work environment where you will feel valued.

**Job Details**:

- Reference #
- 40002
- Posted
- 29 May 2025
- Closing
- 12 Jun 2025 17:00
- Location(s)
- Rotorua
- Expertise
- Information Technology
- Job level(s)
- Experienced
- Work type(s)
- Permanent full time

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