Retail Manager

2 days ago

North Shore, New Zealand Mitre10 Full time

Our Glenfield Mitre 10 MEGA store is looking for a Retail Manager to join a great management team primarily looking after the Hardware, Plumbing & Décor departments but also taking a holistic view of the whole store and assisting in taking the store to the next level. We believe our people are our greatest asset, so we need a true leader who is able to inspire the team, enable them to achieve outstanding results and create a fun, engaging environment in the process.

This role is permanent, full time (45 hours per week) and the successful person will need to work a rotating roster.

**About the Role**

Reporting to the Store Manager, you’ll be responsible for the day-to-day operations of key departments, with a focus on:

- Driving profitability and operational efficiency
- Delivering outstanding customer service
- Leading and developing a high-performing team

Key responsibilities include:

- Ensuring customers receive exceptional service at all times
- Managing and maintaining department operations and standards
- Coaching and motivating your team to achieve both personal and team goals

**About You**

To thrive in this role, you’ll bring:

- At least 5 years of retail experience at a supervisory level or higher
- Proven leadership skills with the ability to inspire and engage a diverse team
- Experience in achieving and monitoring sales targets
- Strong communication, organisation, and delegation skills
- A customer-first mindset and commitment to health and safety
- Visual merchandising experience and a keen eye for detail
- An interest in home improvement products (product knowledge is a bonus)

**What We Offer**
- Competitive salary package
- Generous staff discounts
- Free onsite parking
- Industry-leading training and development
- Opportunities to gain nationally recognised qualifications
- A supportive, inclusive, and fun team culture

**About Us**

Mitre 10 is New Zealand’s leading home improvement and trade retailer. Our success is built on delivering outstanding customer service and maintaining a strong family-oriented culture. At Mitre 10 MEGA Glenfield, we live by our core values:
One Team | Customer Obsessed | Honest & Fair | Strive for Excellence

Located in the heart of Wairau Valley, our store is a trusted destination for customers across the North Shore and beyond.

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