Court Registry Officer

10 hours ago

Wellington City, New Zealand New Zealand Government Full time

Court Registry Officer, Wellington High Court
Permanent Full Time
Te āhuatunga a te tūranga/About the Role
Front Line Customer Service Team
The position of Court Registry Officer (CRO) requires expertise, knowledge and experience to ensure an effective and timely service to members of the Judiciary and Court users. A CRO holds the Statutory Authority of a Deputy Registrar granted under the Senior Courts Act 2016 and exercises a wide range of powers and functions under that authority. In doing so the CRO acts in quasi-judicial capacity. The decisions made by a CRO in accordance with those powers are reviewable only by a District Court or High Court Judge or by judicial review. The CRO may operate within one or more jurisdictions and for this role it is for the Front-Line Customer Service Team following process streams: This will include working around the functions of the front Counter at the Wellington High Court and learning the process of Registering documents and dealing with members of the public. You will be the face of the Court dealing with members of the public.
- Customer service
- Receiving and processing

The position holder may be required to travel and work at other court locations.
Duties
Receiving & Processing
- Respond to customer inquiries and provide any necessary documentation

Customer Service
- Serving people at the Front Counter and dealing with their inquiries
- Completing payments and receipting

Maintain Knowledge Capital
- Maintain knowledge of Court Rules, legislation, case law, available services, business processes applicable to the role

He pūkenga tou/Skills and Experience

**To be successful in the role**:

- NCEA LEVEL 2 (Sixth Form Certificate) essential
- A tertiary qualification and/or relevant work experience is an advantage
- Strong communication skills
- A current NZ Drivers licence is an advantage and may be essential in some courts
- Confident in dealing with a wide range of people and situations
- Retains a professional manner within a busy and often unpredictable work environment
- Demonstrates strong interpersonal skills and problem solving techniques
- Tact, discretion, integrity and an ability to maintain the confidentiality of information
- Highly organised and able to work within specific time constraints
- Has a commitment to quality and accuracy
- A high standard of written and oral communication skills
- Is able to confidently address large groups of people
- A relevant second language may be an advantage in some courts.

Mō te tīma/About our Team
At Te Tāhū o te Ture - the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa.
Creating a continuous learning environment is important to us. As the successful applicant, you will bring your thirst for knowledge and improvement. You will have an individual training plan and be supported to carry out the role. As a Court Registry Officer this includes exercising Deputy Registrar Powers.
As an organisation, we empower our people with building their wellbeing knowledge, offering a range of wellbeing tools and support.
Joining the Ministry of Justice means you will become part of an inclusive organisation that values you and the communities we serve. It's our promise to ensure our workplace is one where our people feel healthy and safe, supported and able to be themselves at work. We value respect as the foundation for building a positive workplace culture and one where diversity is welcomed and celebrated.
Tono mai/How to Apply

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