Communicator Trainee

105 Non-Emergency Communicators, the first line of New Zealand Police - better work stories.
Based in Paraparaumu, Kapiti Coast
**Training salary**: $63,526 increasing to $71,398 after training (15 weeks)
24 hours 7 days a week, call centre shift work
Permanent, Full time
You will need to have a good level of computer skills and experience and will be required to complete an online psychometric test
Intakes commence from July 2025
E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.
Stand at the stern of the canoe and feel the spray of the future biting at your face
Mō te tūnga | About the role
Our busy call centre is the front line of our response to members of the public. You will receive calls regarding, burglaries, scams, vandalism, people in distress and more. No two days will be the same.
You will be fully trained to alleviate a caller’s panic and stress, accurately identify the needs of your caller and ensure the appropriate Police response.
While this role is meaningful and rewarding it’s also part of a highly supportive and diverse team. NZ Police are committed to the development and growth of our people, with pathways to progress within the team and into many other roles in Police. Experience as a Police Communicator helps build a strong foundation for those aspiring to become a Police Officer.
This role is full time and you will be rostered on a six day on, four day off system within a 24/7 environment. The shift pattern will be two mornings, two day, and two night shifts followed by four days off. Additional 15% compensation is paid for hours worked after 6pm and before 6am. Additional 15% compensation is paid for hours worked after 6pm and before 6am. The Kapiti location also has free onsite parking.
**Communicators need to**:
Communicate effectively by listening, showing appropriate empathy, and adapting your communication style to the situation
Handle stressful and emotionally difficult situations with composure and a sensitive approach
Listen to what people need, analyse information, act and achieve results through appropriate decision making and persistence
Use a of variety software and equipment quickly to accurately complete tasks under time pressure
Learn quickly and develop their capability whilst embracing feedback
He aha taau e kawe mai | What you’ll bring
Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
Great Communicators come from many different backgrounds including customer service roles such as hospitality and retail. What they have in common is:
A passion and empathy for helping others in need
Resilience and professionalism in the face of adversity
Outstanding communication skills, including excellent written and spoken English
An aptitude to think on your feet and use your questioning and listening skills to make sound decisions under pressure
The ability to follow highly-structured processes and procedures, while navigating several IT systems at once as well as typing quickly and accurately - all while talking to the caller
An understanding that our continuous shift work can conflict with family and social events
This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.
Mo tātou | About us
New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.
Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community of practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.
The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.