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PURPOSE: To coordinate, within a call management environment, home-based care and support services that enable Access clients to live as safely and as independently as possible in their homes and communities. KEY RESPONSIBILITIES: - Meet personal/team qualitative and quantitative targets - Facilitate co-operative and cohesive working relationships between Care Coordination and Support Worker teams - Deliver high quality, customer focused service within a structured framework and in a highly flexible service response environment - Develop and maintain strong working relationships with support workers and service users, thus enhancing their roles and sense of belonging to Access - To deliver services by following our Whakatauaki, "Care for our community, Work together, Look after each other and Do the right thing". PERSON SPECIFICATIONS: - Commitment to providing excellent internal/external customer service. Able to build and maintain successful relationships with all types of people including the ability to adjust communication style as necessary - Able to question broadly to understand individual and situational dynamics and to 'Read between the lines" - Naturally empathetic and caring but able to maintain professional focus and observe boundaries - Excellent interpersonal skills that enable the building of effective relationships across diverse groups, including negotiation and conflict resolution skills - Excellent general PC skills including the full Microsoft Package - Excellent organisational skills, particularly time management and prioritising - An eye for detail and an ability to maintain a high level of accuracy - Ability to think creatively and strategically and utilise problem-solving skills - Works Well under pressure and multi-tasks across functions and activities.