Service Facilitator

2 weeks ago


Auckland CBD, New Zealand Healthcare of New Zealand Full time

**Ready for a meaningful career?** Join **HealthCare New Zealand**, our nation's largest home and community support provider. You'll be **making a real difference** in the lives of New Zealanders by **coordinating essential support**, empowering them to **live independently** in their own homes.

**Why Us | He aha ai mātou?**

Join a rewarding industry where you are contributing to enhancing the lives of others
- Mentorship programme
- Online learning platform
- Career development opportunities
- Company laptop provided
- Discounted health insurance
- Partnership discounts
- Full paid training provided

**Who we are | Ko wai mātou**

HealthCare NZ, brings vital services directly to people's homes and communities. Our dedicated team of skilled professionals ensures that individuals in need, receive high-quality care, promoting independence and safety. Join us in making a positive impact on people's lives

**About the role | He kōrero whakamārama mō tēnei tūranga**

The referrals & onboarding team play a critical role in the process of bringing on new clients who have been referred to our services. This is a fast-paced administrative position involving strong elements of customer service. This is a **6 month Fixed Term position** - Monday to Friday 8:30am - 5:00pm based in our CBD office in **Tāmaki Makaurau.**
- Responding to and uploading referrals onto the CMS
- Liaising with funders around referrals where necessary
- Calling new clients to welcome them to our services, building rapport and finding out required information
- Creating initial rosters for new clients based on client needs and funding allowance
- Finding suitable support workers to fill the roster on a permanent basis
- Providing a follow-up call after 3 weeks to ensure services are running smoothly
- Maintenance of accurate and comprehensive Customer records in the CMS and workforce systems as required

**What you will bring | Ngā tohungatanga mō tēnei tūrang**
- Proven experience in an administration or office-based customer service role
- Great phone manner and ability to build rapport over the phone
- Excellent attention to detail is a must, as well as strong organisational and time management skills
- Resilience and ability to work well under pressure
- Healthcare industry experience would be highly advantageous

HealthCare NZ is part of the New Zealand Health Group. We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.

**Applications close | Te katinga o tēnei whai tūranga: 11th July 2025 - we are recruiting for our July 21st Induction.**

**Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.**
- Reference #
- 34682
- Posted on
- 24 Jun 2025
- Closes on
- 11 Jul 2025 21:00
- Location(s)
- Auckland CBD office, Auckland branch area
- Expertise
- Administration, Contact Centre, Service Facilitation
- Job level(s)
- 0 - 1 year of experience, 1 - 3 years of experience, 3 - 5 years of experience
- Work type(s)
- Fixed term full-time


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