Service Analyst

2 weeks ago

Palmerston North, New Zealand Toyota Full time

An exciting opportunity now exists to join our Aftersales team as a Service Analyst at our Head Office in Palmerston North. This is a great opportunity to use your exceptional analysis skills to guide us in making the right decisions for our business.

This role will see you working within the business to provide business intelligence for a number of key functions including Toyota and Lexus Warranty and Service plans. You will also have the opportunity to provide additional resource and support for our Aftersales team and undertake detailed analysis and reporting as required.

To hit the ground running in this role you will need:

- Exceptional analytical skills and a natural affinity for numbers- Experience in data manipulation and statistical analysis and the ability to thrive in a data driven environment- Strong attention to detail and the ability to produce reports that are both timely and accurateSome of your responsibilities will include:

- Investigating internal and external data trends to identify changes- Investigating data sets to define problems, opportunities and solutions- Conducting variance analysis into budget vs actual- Using data to develop product performance and pricing forecasts- Preparing data driven weekly and monthly reports- Devising strategies to improve product performance and pricingWe pride ourselves on our people so to be successful in the role you will need:

- Advanced Microsoft Excel skills particularly in pivot tables- To be a recent graduate or someone with up to 2 years experience in either a business analysis or accounting/financial field- Proven experience in working with and interpreting data- The ability to form good relationships within departments and with suppliers- A proactive, can-do attitudeSo who are we?

Toyota New Zealand is a wholly owned subsidiary of Toyota Motor Corporation, Japan and in 2021 celebrated 34 years of vehicle market leadership in New Zealand. As the leading automotive brand in New Zealand, Toyota is focused on winning the hearts of New Zealand through exceptional customer experience and mobility for all. We want to make mobility available to everyone, with accessible, affordable, safe innovation and technology that enhances New Zealanders’ lives. We are a brand that is accessible to all Kiwis, and we back positive progress in New Zealand society through our own behaviours, community involvement, sponsorships, and inclusivity of all New Zealanders. We also care about being a sustainable business with sustainable practices, while supporting initiatives and programmes that look after our environment.

What can we offer?
- A wide range of excellent staff benefits (medical insurance, 4%+ Kiwisaver contribution, staff bonuses, long service leave, staff discounts, a subsidised café and much more)- Opportunity to work in a global organisation where people are the heart of everything we do- A supportive, friendly cultureAt Toyota NZ we celebrate diversity. We are proud to be an employer committed to the principles of equal opportunity, supporting individuals from all walks of life. Toyota NZ is also committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities

The recruitment for this role is being managed by QJumpers HR Assist. For a confidential discussion please do not hesitate to contact Annette Weatherall on 0800758673.

Only applicants with New Zealand Citizenship or New Zealand Permanent Residency should apply.

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