Manager Engineering

An exciting opportunity to join NZ Customs as Manager Engineering is now available. This role is a full-time permanent position based in our Wellington Customhouse.
About this role | Mō tēnei tūranga mahi
The Manager Engineering will work closely with all the other Product Managers within IS to provide and maintain the required compute platforms to enable the various product areas to deliver critical business services. The role is responsible for the development and ongoing delivery of roadmaps, Products and technical services that deliver our services via cross functional teams over agile, build and dev ops methodologies.
This role reports to the Tower Manager (Corporate) and supports the CIO. Responsibilities include:

- Leading a team of technical people and Engineers with direct People Management responsibilities, delivering and supporting 24 x7 critical systems and services.
- Engaging with stakeholders to understand strategy, context, and requirements.
- leading the development of business cases.
- Establishing project teams, engaging external providers and delivering with and through partners as well as with your own internal teams.
- Planning & overseeing programme delivery to ensure successful delivery on time and in budget.
- managing required adjustments as events unfold and competing demands arise; and
- reporting to governance bodies and the EPMO on progress and status.

To be successful as Manager Engineering, the appointee requires the following knowledge, experience, skills, qualifications and/or personal attributes:

- Minimum 5 years Proven capability in the delivery and support of technical infrastructure services, using cloud platforms, predominantly Microsoft Azure but other Web Services or third-party PaaS, in large complex, critical environments.
- Experience in the utilisation of modern deployment tools to support effective DevOps practices, such as GitLab and Jira.
- Demonstrable skills of achieving results with and through people.
- Evidenced strength in translating organisational priorities into goals, strategies and plans in the area of responsibility to ensure achievement of results, with experience in Quarterly Pi Planning with Jira or like tools / processes.
- Minimum 5 years' experience People leadership / Management as People Leader, growing teams, including demonstrated capability to manage employment issues and promote change in challenging environments utilising relationship and problem-solving skills.
- Strong problem solving and decision-making capability, including the ability to identify problems, manage or mitigate risks and implement innovative solutions that take immediate and longer-term consequences into account.
- Demonstrated interpersonal skills, using communication techniques to ensure clarity of message and achieve the desired result. This includes the ability to speak in public up to exec level and achieve buy-in from external stakeholders.
- This role is required to be on a roster for on call afterhours incident management support one week in eight.

Working at Customs | Mahi ki te Mana Ārai o Aotearoa
We aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges. We are an organisation that is clear about our mission, and this is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values). Our work really matters to the safety and success of New Zealand.
We care about well-being, personal growth, and job satisfaction, which is supported through:

- offering on-the-job training, formal courses and leadership programmes, and the chance to move across diverse roles.
- fostering inclusive and supportive team environment with vibrant social and cultural groups.
- supporting flexible working - talk to us about how we can help you achieve your flexible working goals, within our operational requirements.
- providing discounted health insurance, and free on-site gyms (in some locations).
- Three days of service holidays, in addition to four weeks of annual leave.

To join Customs in any role you must be a New Zealand citizen or NZ permanent resident. *
- This means:
You must have a background history that is verifiable and can be assessed as appropriate by the New Zealand Security Intelligence Service towards a recommendation of suitability for security clearance at a higher level. Due to the nature of Customs work, you must have a clear Police record. The successful applicant will also be required to pass a drug test.
Please note - applicants that applied in August/September 2024 for the Product Manager Engineering role need not re-apply.
Applications close at 11pm, Monday 30 September 2024.