Retail Store Manager

22 hours ago

Christchurch City Canterbury, New Zealand Elixir Holdings Limited Full time

Key Duties and Responsibilities:
Operational Management

Oversee and coordinate the daily operations of the liquor store to ensure smooth functioning and compliance with company policies and licensing standards.

Implement and monitor store policies, procedures, and performance standards to meet operational targets.

Staff Supervision & Customer Service

Recruit, train, supervise, and support retail staff to maintain high standards of customer service.

Schedule and manage staff performance, ensuring effective teamwork and productivity.

Handle customer inquiries, complaints, and feedback in a professional manner to ensure customer satisfaction and retention.

Stock & Inventory Management

Manage stock levels, order inventory, receive deliveries, and ensure proper storage and display of products.

Monitor product availability, pricing, and presentation to meet local market demands.

Maintain accurate inventory records and ensure loss prevention measures are in place.

Compliance & Licensing

Ensure compliance with all legal requirements, including responsible sale of alcohol, staff training, and adherence to liquor licence conditions.

Maintain health and safety standards for both staff and customers.

Sales, Marketing & Business Development

Plan and implement merchandising strategies and promotional activities to maximize sales and profitability.

Develop and maintain relationships with volume buyers such as local restaurants, bars, and hospitality businesses, offering competitive pricing to increase wholesale sales.

Conduct regular market research on local pricing and competitor activity, providing feedback and recommendations to senior management on pricing strategies and product selection.

Financial Management & Reporting

Prepare and analyse sales reports, track KPIs, and identify opportunities for growth.

Reconcile cash, ensure banking procedures are followed, and monitor financial performance.

Assist in achieving sales targets, managing budgets, and improving overall store profitability.

Store Presentation & Security

Ensure the store is clean, organised, and compliant with hygiene and regulatory standards at all times.

Maintain store security procedures to prevent theft and ensure safe operations

Skills and Experience Required:
A valid New Zealand Manager’s Certificate (liquor licence) is essential.

Minimum of 3 years’ relevant experience in retail management, preferably in a liquor store or similar retail environment OR a New Zealand Register Level 5 or higher qualification in a relevant field.

Proven ability to lead and supervise a team.

Excellent communication and customer service skills.

Sound knowledge of retail sales principles and inventory management.

Flexibility to work evenings, weekends, and public holidays as per roster requirements.

How to Apply:
**Job Types**: Full-time, Permanent

Pay: $28.00 - $35.00 per hour

Expected hours: No less than 35 per week

Work Location: In person

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