People Solutions Consultant

**General Information**:

- Date Published- 17-Sep-2024- Advertising Ends- 01-Oct-2024- Country- New Zealand- Location- Auckland, Hamilton & North Waikato- Role Type- HR- Work Type- Permanent- ID#- 10001**Position Description**:
**Our Co-operative**

**Fonterra’s strength is in the collective | Te Mātāpuna toa takitini**

We are a Co-operative created and owned by Aotearoa New Zealand dairy farmers. Since our beginnings, collaboration, innovation, and passion have enabled us to share the goodness of our dairy with the world. We're committed to caring for the land, our animals, and every drop of milk, producing nutritious food with safe, quality ingredients loved here in New Zealand and around the world.As part of the Fonterra Co-op, you'll be solving for a better future alongside a team connected by solid values as we strive to be a leader in dairy sustainability, dairy innovation and science, with a focus on New Zealand milk.When you join Fonterra, you'll open yourself to a career of opportunities where you can grow with us by developing your skills, sharing your knowledge, and exploring diverse career paths that ignite your passions.**About Us| Ko wai mātou**

We're on the cusp of something special - something transformational regarding service delivery for Fonterra employees and the careers of those who are part of our People and Culture journey. We've applied fresh thinking, cutting-edge tech, and an unwavering customer service philosophy embracing innovation to unlock People and Culture solutions for our global employees while unlocking impressive career opportunities in the process. We're proud and excited to be changing the game when it comes to people-centric solutions.

**About the opportunity | Te whiwhinga mahi**

We have an exciting opportunity for a People Solutions Consultant to join our Performance & Development Solutions (ER) workstream, which is one of the four workstreams within our People Solutions Team.

By joining our People Solutions Team, you'll be at the forefront of redefining HR operations and shaping the future of the P&C community. Your ambition and innovative mindset will be key as you leverage cutting-edge technology and cross-skilling opportunities to drive efficiency and independence.

This is a fantastic opportunity where you collaborate with diverse professionals as you leverage your ER and investigations expertise to provide support to our people whether this be via the phone, online or in person. As we look to build maturity in our model, we are looking for the inner ‘coach’ in you to shine as you have indirect leadership of junior team members as well as supporting our people leaders.

Key responsibilities include:

- Provide high-quality advice and support across the employee lifecycle
- Support with informal coaching and development of the team to ensure quick and confident execution of advice
- Continuously improve systems and processes to improve the customer experience
- Lead deployment and implementation of process, project and policy changes
- Advocate, educate and lead our P&C Operating Model, working in partnership across our Operating Model to create a high impact P&C function and service
- To note, this role will require ad-hoc domestic travel when required however we anticipate this to only be 1 - 2 times per month._

**About you | Ko wai koe**

Ideally with previous experience within a shared service environment, you will have a practical experience within ER and have comfortability in navigating complex ER processes. Experience in leading investigations into complex issues and/or sensitive allegations will be essential as you provide fundamental support to key internal stakeholders.

With a consultative approach, you will leverage your strong advisory experience gained within HR operations or related roles as you thrive in an informal coaching and mentoring capacity with our junior team members.

If you are looking for a progressive career within People & Culture this is a wonderful opportunity to build a solid foundation within an industry leader.

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**The benefits of life at Fonterra | Te ora i Te Mātāpuna**

Our people and what they bring to our Co-op shape our success. We have a collaborative culture, inspiring leaders, and passionate people, making Fonterra a great place to work. We also offer competitive remuneration and a range of benefits, regardless of your role or location.

**Our story | Ō mātou kōrero**

Being part of Fonterra means being part of a unique history, realising the potential of dairy for generations to come, and solving for a better future together.
- Whanaungatanga, our Co-operative spirit, guides a common strength and purpose.
- Manaakitanga is how we care for all our people at the heart of what we do.
- Kaitiakitanga ensures we care for the land, farmin