Checkout Assistant Manager

1 week ago


Whangarei, New Zealand PaknSave Whangarei Full time

PAKnSAVE Whangarei has an exciting opportunity for a Checkout 2IC to join our team

Are you a friendly, motivated, positive leader with exceptional customer service skills?

Here at PAKnSAVE Whangarei, we pride ourselves on outstanding customer service, we want every customer to have an enjoyable shopping experience every time they shop with us

The Checkout 2IC role is full-time -5 days per week, including one-weekend shift. This position will require you to work a range of hours, on the days needed for the department.

Support the Checkout Manager to deliver all the below standards.

**We are looking for some who has these key attributes**:

- Leadership & decision making
- Exceeding customers’ expectations and giving quality service is paramount
- Attention to detail & accuracy
- High level of integrity
- Exceptional organization and communication skills

**Some of the duties include**:

- Staff rostering
- Running the Checkout floor throughout the day/night
- Serving customers in checkout lanes
- Effectively resolve all customer-related queries & process refunds
- Receiving and dealing with customer complaints
- Overseeing and operating the Lotto terminal and Self-Serve (SCO) machines
- Authorizing sales of restricted products - including Instant Kiwis, Alcohol, and Tobacco
- Managing staff breaks, while ensuring adequate levels of staff remain in the department to serve customers
- Delegating duties to checkout operators/ supervisors to ensure the productivity of the department, including cleaning and restocking stock on checkout lanes
- Providing training, development, and guidance leading your team.

If you have what we are looking for and are ready to take on an exciting new challenge, please apply.

**Applicants must be eligible to work in New Zealand and be a NZ Citizen/Permanent Resident or hold a valid work visa.



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