Customer Experience and Learning Design Coordinator

6 days ago

Wellington City, New Zealand Xero Full time

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Xero’s Customer Experience (CX) Team is made up of specialists, based in NZ, AU, US, and UK, who work together to provide 24/7 support to Xero users. We aim to delight our customers and make it easy for them to see how Xero adds value to their business.

The CX L&D Coordinator roles are responsible for providing administration and coordinator support to the CX L&D Team, as well as CX Leaders and other stakeholders, to ensure that the learning design and delivery processes run smoothly within CX, including keeping the Learning Management System (LMS) updated and supporting CX users. They are also responsible for providing coordination and communications support to the Customer Experience Leadership Team (CXLT).

**What you’ll do (some examples, not limited to)**:

- Coordinate the delivery of learning programmes to support the Xero Customer Experience (CX) teams
- Support the learning design team in managing stakeholder feedback, content maintenance and content governance
- Be the point of call for all things LMS related within CX
- Gather evaluations from learners and stakeholders on the learning programmes
- Assist with coordination tasks, including stakeholder presentations as required by Senior Leadership
- Identify and operationalise improved ways of working for the CX leadership team to be coordinated and connected, including maintaining CX Leadership resources & coordinating leadership meetings

**What you’ll bring**:

- Ability to prioritse and manage time effectively while remaining calm under pressure
- Initiative and ability to self manage, along with flexibility
- Stakeholder management - be customer-focused; A proven team player who proactively helps other team members
- Highly organised with superb attention to detail
- Immediate skills in Excel, Powerpoint or Google Suite
- Diligence and commitment to following through and resolving problems
- Excellent verbal and written communication skills
- A growth mindset
- Proven experience in coordination or administration tasks Experience in owning & running processes end to end
- A passion and energy for learning and development
- Experience working across functions and in geographically distributed teams is beneficial

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. At Xero we embrace diversity and inclusion and value a #challenge mindset.

Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.

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