Front Office Duty Manager

7 days ago

Auckland CBD, New Zealand Sofitel Auckland Viaduct Harbour Full time

At Accor our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams.

We’re so much more than hotels — we’re creating innovative lifestyle experiences, whether you live, work or play.

The Sofitel Auckland Viaduct Harbour is located in the heart of Auckland. Inspired by New Zealand's landscape and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination. All luxury appointed bedrooms and suites have private Juliet balconies, floor to ceiling windows, and oversized bathrooms with separate rain showers and deep soaking bathtubs.
Role:
We are looking for a vibrant and enthusiastic Duty Manager who is passionate about working in the hotel industry. If you are lead by example and take pleasure in creating magnifique memories, which make guests and colleagues feel happy and cared for, then look no further

Your responsibilities would include:

- Management of the day-to-day operation of all Front Office functions, including but not limited to Reception, Night Audit, Guest Relations and Club Signature, while overseeing the smooth coordination of all hotel departments
- Attention to detail in order to ensure a luxurious environment for all guests
- The ability to lead a diverse range of team members
- To thrive on a fast faced environment and enjoy making decisions on the go
- Ensure the safety and security of Hotel Guests and their property whilst staying at the Hotel
- A generous nature that underpins your service skills

We would prefer if you have:

- Previous experience in a similar role, preferably within a 5 star luxury environment
- Excellent communications skills, both verbal and written
- Familiarity with luxury service standards is a plus
- Willingness to work weekends and public holidays as part of the job role
- Experience with Opera PMS and Micros
- Must have or be willing to obtain General Managers License, Licensed Controller Qualifications and First Aid
- Must hold a full New Zealand drivers license with the ability to drive a manual transmission vehicle

**Benefits**:

- Staff meal provided per shift
- Uniform and dry-cleaning of uniform
- International accommodation and retail discounts across varying Accor Hotels properties
- Family & Friends Hotel Discounts
- 'Work Your Way' - speak with us about your desired work life balance and make your perfect balance a reality.
- Ongoing reward and recognition incentives and awards.
- Opportunities for further development and worldwide career progression within Accor
- Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
- Employee Assistance Program
- Corporate Healthcare Discounts
- Referral Program

**Benefits**:

- Employee discount
- Free food
- Professional development assistance
- Referral program
- Visa sponsorship

Schedule:

- 8 hour shift

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