Checkout Manager

This is a full time permanent role Sunday to Thursday 45-47.5 hours per week.

The role will also be on the be joining a team of 220 and will be part of a wider team of 22,000 Foodies across the Foodstuffs North Island co-operative. We have been a part of the Tauranga community for 7 years now and in 2019 were named 'PAK'nSAVE Customer Driven Store of the Year'.

**Checkout Manager, key responsibilities include**:

- Effectively resolve all customer related enquiries and complaints.
- Reinforce and appropriately implement the businesses returns policy in all appropriate transactions.
- Ensure effective liaison with department representatives to minimise delays in dealing with customer price / stock enquiries.
- Ensure the Checkout Area is kept clean and tidy and all trolleys, baskets and credits are cleared away regularly to avoid clutter or potential hazards being created.
- Ensure all Checkout stock and equipment required is sourced through approved suppliers.
- Manage credits / returns in a timely and tidy fashion to minimize waste and reduce loss.
- Maintain security of the front end to ensure all products that leave the store are paid for.
- Ensure all appropriate signage is displayed correctly. - Manage the customer service desk.
- Ensure checkouts are set up daily and floats are managed.
- Roster to ensure adequate staff levels at all times, keeping in line with wage percentage targets.
- Ensure staff follow Checkout processes and procedures as well as the Steps to Quality Service.
- Ensure all team members receive an appropriate induction / orientation to the department and receive appropriate ongoing training support. Train the team members as required.
- Guide all department members through identified training to achieve desired standards of performance.
- Have a strong people focus; be able to lead a team to success.
- Be results driven; be able to plan to deliver results.
- Be customer driven; be able to meet and exceed customer expectations with organisation
- Have a co-operative spirit; be able to adhere to the store’s values
- Retail leadership experience

Experience desired:

- Management experience
- Industry experience.