Senior Support Officer

Job Type: Permanent- Location: New Plymouth, NZ-
- **Help shape the future of Education**:

- _ We work to _**_shape _**_an _**_education _**_system that delivers _**_equitable _**_and _**_excellent outcomes_**- Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our ākonga in our education system.

** About this role | Mō tēnei tūranga**-
- Senior Support Officer
- Full time, Permanent, based in our New Plymouth office-
- An opportunity exists for a permanent full time superstar administrator to join our Business Support team based in New Plymouth. We are looking for a professional, adaptable team player to join us in making a difference for our region.- Reporting to the Business Support Manager you will never have two days the same. You will bring your exceptional customer service, organisation, and planning skills to the role as a Senior Support Officer. You will be responsible for a wide range of administrative support activities and complete these to exceptional high standards and attention to detail.- You will bring with you a positive and collaborative approach, a desire to learn and an attitude to challenge the status quo, that will enrich our Business Support team and ensure we provide the highest standard of service to all our customers. Your calm and professional demeanor will always shine through even when things are extremely busy.- As the face of the Ministry in New Plymouth this is an office-based role. You will demonstrate ownership and initiative to ensure that the office runs efficiently and seamlessly to support our colleagues, and visitors across the region.-
- We also offer:- a great work environment
- a range of employee network groups
- an inclusive environment that encourages your personal cultural competency journey
- development and learning opportunities, including mentorship programmes and internal secondments
- wellness initiatives to support your overall health and wellbeing.**
- **About you | Mōhou ake**- You will be professional in your presentation and your approach to your work, and you may be looking for the next step in your career.- To be successful in the role you will:- Have a passion for knowledge, open to learning new things and comfortable working in a varying environment.
- Build exceptional working relationships with customers.
- Deliver services to the required standards.
- Work with others across the Ministry to provide support and resolve issues in a pro-active and professional manner.
- Provide quality, efficient administrative support to managers and staff.
- Be an adaptable team player able to work in varying conditions and virtual cross functional teams.
- Have great time management with an ability to prioritise work and work towards timelines.
- Have proficiency in Microsoft suite.
- Be comfortable working in a tikanga/kaupapa Māori environment.
- Have Well-developed communication skills, both oral and written.
- Have a full, clean Drivers licence.
- Adhere to the Public Service Standards of Integrity and Conduct.-
- **About our group and team | Mātau rōpū ake**:

- **Te Mahau | Te Tai Whenua**is a frontline group. Our frontline groups collectively provide leadership and integrated services to the sector and others. This includes services, such as learning support and education advice and regulation functions for schools and early learning services.- As a frontline group we develop and harness existing relationships with communities at the regional and local level through the Directors of Education, including deep relationships with iwi and hapū. Our Directors of Education have the lead role and relationship with early learning, kōhanga, school and kura, and this means they will be across all the services we provide at a local level.- Our Business Support team provides support to the Education and Learning Support teams in New Plymouth, Whanganui and Manawatū regions, and we regularly work with families, schools, and early childhood centres to support their work in the sector.- The team is supportive, ultra-friendly and diverse, customer focused and driven to provide the best service possible. You will have lots of colleagues to help you as you learn the business.

** Are you ready to make a difference? | Kua rite koe mō tēnei mahi?**:

- If this opportunity interests you, please submit your cover letter and resume by using the ‘apply' button. In your cover letter we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.-
- **Applications close Midnight Tuesday 25 November 2025**:

- _ We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjust