Registry Administrator

**Position Purpose**:
The Registry Team is a customer focused team; they support the business and client activities of the Operations division of BNP Paribas Securities Services (BP2S).

The team sits within the Investment and Fund Services Operations. They provide unit registry services to NZ clients, who issue wholesale or mezzanine trust products. The services provided to each client, is governed by a service level agreement which stipulates the details of services offered, time constraints and accuracy requirements.

The Registry Team has daily, monthly, quarterly and yearly deliverables. They are responsible for the end to end registry processes for all clients. This is involves capturing, reviewing and compiling information and reporting for clients from a variety of systems (predominantly Talisman) as per instruction. This includes information from the Unit pricing and fund administration teams.

The Registry Administrator plays a key role in supporting the service delivered by the Registry Team and meeting our clients’ requirements. They accurately capture and produce quality work in line with SLA targets.

The Registry Administrator has some knowledge of Fund Accounting, Unit Pricing, Investment Administration and reconciliations. They also understand the importance of accuracy in capturing, reporting, time management and the ability to operate effectively within a team to meet critical time constraints are important.

Working with various teams and individuals in the Operations division, the Registry Administrator provides excellent client support and service; they deal in a proactive and effective manner with clients, in particular supporting the resolution of client issues and ad hoc queries, on a timely basis in line with SLA targets.

Communication is also an important attribute for this role as the Registry Administrator works directly with clients and provides information to both our clients and to internal departments. They manage clients and ensure all deliverables are provided accurately and on time in line with the clients’ expectations.

**Key Responsibilities**
- Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort
- Coordinate with internal and external customers as necessary
- Communicate effectively
- Actively participate in regular meeting times, 1-on-1’s and group discussions
- Actively seek to increase knowledge and development
- Escalate issues which cannot be resolved
- Support guidance to the team based on management direction

**Technical and Behavioral Competencies required**:

- Demonstrated history of being results focused and excellent attention to detail
- Excellent communication skills, both verbal and written
- Demonstrated history of managing clients
- Good technical and system knowledge in Unit Registry and member services, in particular the PIE tax regime and understanding of Talisman functionality to support PIE
- Demonstrated proactive attitude to their work and applies a questioning, critical and/or analytical approach to issues and problems they may face.
- Accountability - Committed to achieving the organisation’s objectives. Demonstrates perseverance and is accountable for own actions.
- Change management - Displays flexibility to change and is open to new ideas. Encourages others to be open to innovation. Values feedback and gives people scope and confidence to generate ideas.
- Client Focus - Complete commitment to provide professional, intelligent and timely responses to our clients’ needs and to changes in the market (both Internal and External Client)
- Collaborative approach - Supports and shows respect for others. Puts people first, and works effectively with individuals, teams and clients.
- Impact & influence - Creates a positive and professional impact on others. Uses effective strategies to win others over. Exhibits persuasive representation of team and business objectives.
- Individual Leadership - Uses an appropriate interpersonal style to inspire and guide colleagues towards goal achievement. Adjusts behavior to accommodate tasks, situations and individuals.
- Resilience - Continues to work effectively and pursue goals when faced with obstacles, periods of change and uncertainty, or resistance from others. Maintains effectiveness in uncertain or ambiguous situations.

**Experience and Qualifications required**:

- Tertiary Qualification in Business or Finance preferable
- Approximately +2 years commercial experience in financial services industry
- Strong track record of performance in Unit Registry or related fields
- Demonstrate high professional standards in regards to the quality of service provided to clients and to internal BP2S departments.
- Exposure to services provided for retail registry include advisor maintenance, commission processing, AML and KYC screening, workflow and document management.
- Exposure to take-ons or transitions of new clients and new funds / product set