Arms Administrator

Arms Administrator - Registry
Based in Auckland
**Salary**: $63,526.00
Permanent
Multiple vacancies
About us
Te Tari Pūreke - Firearms Safety Authority is New Zealand’s Firearms Regulator. Our Vision is to ensure the possession and use of firearms in Aotearoa is the safest in the world.
**To achieve this, Te Tari Pūreke delivers four core functions**: effectively implementing the firearms licensing systems; managing the Firearms Registry; educating people to enable compliance with their legislative responsibilities; and promoting the safe possession and lawful use of firearms.
We are committed to fostering a culture of safe and responsible firearms use, gun ownership and awareness by working collaboratively with the firearms community, our stakeholders, and fellow agencies.
About the role
Through the Firearms Registry, we are strengthening how we manage firearms and other arms items in New Zealand. All firearms licence holders are now required to register arms items in their possession through digital or non-digital channels.
As an Arms Administrator, you will play an integral role in improving public safety. You will be the main point of contact for Te Tari Pūreke and the Registry, providing exceptional customer experience and support via our digital and non-digital channels as well as fulfilling back-office functions.
We are looking for a strong communicator, with strong customer service skills and a good base level administration ability, who takes pride in the quality of work their work. To learn more about us, visit our About Te Tari Pūreke video.
**Key Deliverables**:
Maintain accurate, secure, and timely correspondence, information, and records by recording, updating, and retrieving information.
Provide an effective and professional response to customers via digital and non-digital channels (including inbound/outbound calling). Effectively operate within licensing systems and NIA (National Intelligence Application) guidelines.
Provide accurate information extraction, the update of information in a detailed manner and the undertaking of mail-outs and other associated tasks as directed.
Establish and maintain appropriate internal and external working relationships with firearms licence holders and new with customer applicants.
Foster an understanding of licence holder expectations and their regulatory responsibilities.
Adhere to the Service Excellence and Quality Assurance standards during all interactions.
Special requirements
Critical thinking and sound judgement skills.
Resilience under pressure.
Ability to plan, prioritise and organise work for self/others. Good communication, both written and oral.
A customer service orientation.
Cultural awareness and sensitivity.
Basic computer (MS Office) skills.
This position is office based, Monday to Friday from 0900 to 1700 hrs.
Working at Te Tari Pūreke in NZ Police
Come and join a team who are passionate about ensuring the possession and use of firearms in Aotearoa is the safest in the world.
We as the firearms regulator, collaborate closely with both the Ministry of Justice and NZ Police. The Ministry of Justice is responsible for policy advice and system oversight and NZ Police is responsible for law enforcement function.
Together we seek to continuously improve our approach across the firearms regulatory environment.
While we do look for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
If you want to contribute to keeping our communities safe and enjoy purposeful and meaningful work then come join our highly motivated Registry and Service team.
This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements.
To view more detailed information about our recruitment process along with further details about requirements please click below link:
Applicant Information Pack (External)
Salary
This position is covered by a collective agreement and salary will commence at $63,526.
“For employees affected by restructuring, (provided minimum capability requirements are met) you have preferential right of appointment to any relevant vacant position within Police that is at the same remuneration band or lower” Organisational Review and Redesign policy | Ten One - New Zealand Police Intranet
Applications will be reviewed as they are received. Depending on the volume of interest, this role may close within 7 days of being advertised.