Arms Administrator

**Arms Administrator - Registry**
- **Location: Auckland CBD**:

- **Band C**:$57,083- $65,124**:

- **Permanent opportunities**:

- **Multiple positions available**

**Mō te tūnga | About the role**

The purpose of Te Tari Pūreke, Firearms Safety Authority business unit is to enable New Zealand to be a world leader in arms safety through an effective regulatory and administrative approach to the Arms Act and Arms Regulations. Established to lead, operate, and develop investment in modernisation of the firearms system, which will result in a more efficient and effective risk-based licensing system, and shall improve public confidence in the firearms licensing system. The modernisation of the Arms Regulatory System will take every opportunity to prevent harm through transparent, high quality, consistent, legislatively correct, and effective regulatory activities. This will also cover world leading administration, education, and promotion of compliance within the provisions of the Arms Act and Arms Regulations.

The Regulator will earn trust and confidence by working together in partnership with other policing groups, iwi, the firearms community, wider New Zealand public and other agencies and organisations to achieve collective impact. As an Arms Administrator - Registry, you will play an integral role improving public safety and assisting with enquiries relating to Firearms Licensing and processes.

We are looking for multiple people in Auckland who have strong customer service skills and a good base level of administration ability. Based in Federal Street, Auckland CBD, there will also be flexible working opportunities.

Applicants must reside in Auckland to apply.

Providing digital and non-digital support, you will take pride in finding and delivering accurate and timely information. You will be able to think on your feet, be able to track down information, and ensure you manage each interaction in a Mana enhancing way


At Police we foster a high-performing culture where people are supported and enabled to do their best and where health and wellbeing are paramount. A core value of Police is Valuing Diversity. We recognise the value different perspectives and experiences bring to making us better at what we do. We look forward to hearing from individuals with a range of experience and life skills and encourage applicants with any length of current tenure to apply.

**Takohanga Matua | Key Accountabilities**:

- Maintain accurate, secure, and timely correspondence, information, and records by recording, updating, and retrieving information
- Provide an effective and professional response to customers via digital and non
- digital channels
- Effectively operate within licensing systems and NIA guidelines
- Provide accurate information extraction, the update of information in a detailed manner and the undertaking of mail-outs and other associated tasks as directed
- Establish and maintain appropriate internal and external working relationships with firearms licence holders and new with customer applicants
- Foster an understanding of licence holder expectations and their regulatory responsibilities
- Adhere to the Service Excellence and Quality Assurance standards during all interactions

**Mōu ake | What you’ll bring**
- Critical thinking and sound judgement skills
- Ability to plan, prioritise and organise work for self/others
- Good communication, both written and oral
- A customer service orientation
- Cultural awareness and sensitivity
- Basic computer (MS Office) skills

We are open as to your career background; and place high importance on the alignment of your values with ours and your ability to contribute to a high performing team.

**Pre-Employment Checks**:

- A standard vetting check is required.
- Reference check + Drug / Alchohol Screening

This role is set at an
**Individual Contributor**:

- . _level: this means your key purpose is to deliver (or enable others to deliver) “Our Business”.

We will ask you questions based on “How we will deliver Our Business - Core Competencies” and the appropriate role level.
- Ka katia ngā tono ā te 5pm, Monday 27th February | Applications close 5pm, Monday 27th February_