Customer Support Agent
3 hours ago
Te Tākinatanga - Our Story
At Toitū Te Whenua Land Information New Zealand, our key role is to ensure New Zealanders have accurate information about where people and places are, that people have confidence in their property rights and that Crown property is well managed for future generations.
From the best way to develop farmland, build a new suburb, manage a high-country farm or navigate on land or at sea, our work and location information help people make better decisions and create economic, social, environmental and cultural value for New Zealand.
We are currently looking for a person to work in the Customer Support Agent (CSA) role in our Christchurch office. Our CSA's are our frontline staff and play a vital role in supporting our customers in a Contact Centre setting.
Kōrero mō te tūranga - About the role
**Please note**: Our Contact Centre is open Monday - Friday between 7.00am and 5.30pm. We require our staff to work various rostered shifts between 6.55am and 5.35pm. Your rostered shifts will be co-ordinated well in advance.
**He pūkenga tou - Skills & Experience**:
- Provide superior customer service, in a largely technical environment - Contact Centre experience would be valuable but not essential
- Strong reasoning and problem-solving skills
- Confidently connects and interacts with our customers, building rapport, picking up on customer cues and communicating effectively
- Identifies opportunities for improvements and proactively pursues them.
- High level of consistency, commitment and reliability in your approach to work, including timekeeping, punctuality and self-management
- Comprehends the customers perspective, and balances customer centricity with operational requirements and procedures
A comprehensive training programme is given to all successful applicants in this role, and you will be fully supported throughout your learning experience.
Tono mai - How to Apply
Applications close 25th February 2021.
As an organisation Toitū Te Whenua embraces diversity, encourages work life balance and we have a flexible approach to the way we work which means you will quickly feel connected and valued. Toitū Te Whenua is one of the most engaged organisations in the public sector and people always say what a great place Toitū Te Whenua is to work.
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