Kitchen Staff

**Kitchen Sta**ff **at Hell Pizza Masterton**We are looking for a full-time kitchen Staff to work in one of the well renowned Pizza restaurants in Masterton.**Job Type: Permanent Full TimeHours - Minimum 30Pay rate - NZ $ 25 per hour.Objective of the role**:To provide a high standard of customer service and support across a range of duties.Also, to perform duties within the store that combine both food preparation and customer service. Maybe required to work in all areas of the store such as pizza and food preparation, phones, and counter, as well as any other duties, within reason, from time to time. Operate all store equipment including ovens and register. Responsible for ensuring 100% customer service.**The typical duties and responsibilities include**:
Prepare Orders:
Prepare and cook HELL products to brand quality and quantity standards.

Prepare and serve cold drinks, desserts etc.

Package food products accordingly for eat-ins, takeaway or delivery.

Distribute food products to servers and drivers.

Follow food preparation guidelines.

Customer Service

Serve customers promptly, politely and informatively.

Receive phone calls ensuring all calls are answered within 3 rings.

Impart menu information accurately.

Seize opportunities to upsell and encouraging ordering.

Accept payment from customers and provide change as necessary.

Relay food orders and any customer allergen concerns accurately to pizza makers.

Inform customers of any unavoidable changes to their orders and compensate appropriately.

Deal with customer complaints according to HELL complaints procedures.

Record all complaints in Complaints Book.

Manage customer service to a high level of customer satisfaction.

Maintain the highest standards of food and service.

Other Duties:
Cleaning duties as rostered.

Maintaining cleaning and hygiene standards.

Continuously develop skills.

Complete training tracker tests relevant to station roles.

Ensure that your behaviour is always compliant with brand policies.

GENERAL DUTIES & RESPONSIBILITIES

Be punctual and work the hours and times specified.

Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.

Support and help develop a positive workplace culture.

Demonstrate excellent interpersonal communication skills.

Responsibly manage all business resources within accountability levels.

Undertake all duties and responsibilities outlined in this job description and all other duties as required

by the business.

Comply with all employment obligations.

Promptly undertake to complete all reasonable and lawful instructions and directions given.

Serve the business in good faith, promoting and protecting the business's best interests.

During work time, and such other times as may be reasonably required, dedicate all effort to the execution and fulfilment of the duties, responsibilities, obligations, and instructions related to employment.

Demonstrate through own actions a commitment to Health and Safety at work when undertaking work or observing others in the workplace.

SKILLS, EXPERIENCE & EDUCATION

Key Competencies:
Ability to carry out duties assigned by manager and work under limited supervision.

Strong customer service focus.

Initiative, flexibility and the ability to multi-task.

Accuracy and attention to detail.

Numeracy skills.

Excellent communication skills, both written and oral.

Communication skills to communicate with other team members.

Qualification is desirable not mandatory.

Attention to detail to ensure that no step is missed in cooking food.

Early mornings, late evenings, weekends, and holidays may be required.

**Job Types**: Full-time, Permanent

Pay: From $25.00 per hour

Schedule:

- Shift work
- Weekend availability

Work Location: In person