Customer Support Agent

1 week ago

New Zealand Ailo Full time

As a **Customer** **Support Agent **you will be responsible for end-to-end customer support (including onboarding, migration of customers as well as managing customer details through our various admin tools). Along with excellent customer support, you will improve case processes and documentation to constantly advance Ailo Service levels. You will work with multiple functions to resolve a broad range of support issues ranging from account setup, payment operations and other user related issues.

**Accountabilities**
- Triage customer support enquiries and assist customers to resolve issues in real time.
- Identify and resolve complex problems at a high level.
- Escalate enquires to Engineering or Account Management as required.
- Provide support and troubleshoot any issues related to mobile apps and related data integrity.
- Interpret case issues and assess the risk of impact. Escalate appropriately to achieve the best outcome for the customer
- Develop and maintain an understanding of customer Service Level Agreements
- Assume end to end ownership for the coordination, investigation and documentation of customer cases and system incidents
- Monitor cases and issues to resolution and follow up where appropriate to ensure customer satisfaction
- Maintain high level of product knowledge and case handling skills
- Ensure appropriate level of documentation of all problems, incidents and requests
- Collation of consumer feedback and surfacing internally to contribute to process improvement and learning loops
- Good documentation skills with attention to detail and able to follow process
- Track, analyse, and ensure prompt resolution of client cases in the system and provide weekly/monthly and quarterly reports to management.

**Personal Attributes**
- Outstanding customer service ethic and experience
- A desire to help our customers achieve the best outcomes with Ailo
- Ability to builds rapport quickly under difficult circumstances
- Strong problem-solving skills
- Can manage multiple and contending priorities
- Self motivated and driven
- Excellent time management skills

**Professional Attributes**
- Excellent communicator with strong verbal and written skills
- Familiarity with Quality Systems and requirements for complaint handling, document control and quality control
- Any experience with Zendesk platform is a plus
- Previous programming or scripting experience is a plus
- Experience with payment processing and usage of different payment systems will be considered an advantage

**Please Note**: We will not accept unsolicited CVs from recruitment agencies / 3rd parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to line managers.

  • Internal / Telesales Agent

    2 weeks ago

    New Zealand Roberts Group Full time

    **_INTERNAL / TELESALES AGENT_** Situated in Rosedale, in modern open offices, we are a dynamic growing company in the renewable energy sector specializing in commercial solar. We are looking for a well-spoken, motivated, and EXPERIENCED telesales agent who can generate leads (& sales). **_ Job Description - Includes but is not limited to:_** -...

  • Technical Support Agent

    2 weeks ago

    New Lynn, New Zealand 360 net limited Full time

    We are looking for a technical support agent who can provide exceptional customer service and help the customers in their internet issues related queries. - Updating the company website with tech tips and brief documents - Any software and hardware related issues. - updating website from time to time. - Configuration of routers. - Trouble shooting. - Helping...

  • Va - Sales Agent

    6 days ago

    New Zealand Snaphunt Full time

    The OfferOpportunity within a company with a solid track record of performanceA role that offers a breadth of learning opportunitiesAttractive Salary & BenefitsThe Job1.We are on the look for Sales Agents to join one of our Clients engaged in providing innovative technological products for Lead Generation to the US and European Market.As a Sales Agent, you...

  • Va - Sales Agent

    6 days ago

    New Zealand Recruitment Novanoxph Full time

    We specialize in empowering businesses by providing tailored remote workforce solutions designed to enhance efficiency, reduce costs, and support sustainable growth.With a focus on precision, reliability, and innovation, we deliver services that allow businesses to streamline their operations and focus on their core objectives.The Role1.We are on the look...

  • Delivery Agent, On Call, Greymouth

    1 week ago

    New Zealand New Zealand Post Full time

    Delivery Agent * Greymouth * on call, as and when required * use a sustainable e-bikeImagine a job where you can help Kiwi businesses grow, connect whanau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team.Once known as the...

  • Delivery Agent

    2 weeks ago

    New Plymouth, New Zealand NZ Post Full time

    Delivery Agent | On call | New Plymouth - $25 per hour Once known as the ‘Postie', the new world of mail and parcel delivery means that as a Delivery Agent you'll use our sustainable e-bikes in providing a world class service that truly meets the needs of our customers. What a great way to interact with our customers and give them a positive experience...

  • Ramp Agent

    1 week ago

    New Zealand Swissport International Ltd. Full time

    Overview:Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the aviation industry with consistent and tailor-made solutions around the...

  • Real Estate Agent Northland

    2 weeks ago

    New Zealand REAP Recruitment Full time

    Due to growth and the exciting opportunities available, Bayleys are looking to grow their residential sales team with **New & Experienced Real Estate Salespeople**, specialising in the marketing of residential properties. **Currently in Real Estate'** Bayleys want to talk to motivated, experienced achievers currently in Real Estate and have several...

  • Guest Service Agent Holiday Inn Auckland Airport

    2 weeks ago

    New Zealand Holiday Inn Full time

    **About us** Here are Holiday Inn Auckland Airport, we take pride in what we do and achieve high service of standards by making sure our teams are well supported through the provision of a: - Room to have a great start in your career or take a step further in your career with us - Room to be involved and be engaged with our team - Room to grow yourself...

  • Qt Queenstown

    2 weeks ago

    New Zealand QT Full time

    Reservations | Listed 06 February QT Queenstown - Reservations Agent Location - New ZealandWork type - Full timeBrand - QT- About EVT- When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and...