Country Manager

**The role**:
This position exists to provide leadership oversight for the promotion, sales and delivery of market leading, outcomes-focused Health and Wellbeing Workplace Health Services that improve health for participants, build optimised relationships with our clients, achieve a best-in-market brand reputation, and deliver a strong P&L result and strategic growth for the business for the Region.

**Key Responsibilities**

Strategy
- Develop and execute strategy for the New Zealand business (in conjunction with the Vitality
- Works Senior Leadership team)
- Contribute to centres of excellence and share knowledge across the business
- Performance
- Improve performance and productivity of business
- Deliver strategic growth for the business through identifying key opportunities
- Adherence to monthly P&L of business - management of resources, etc
- Manage cash flow across New Zealand
- Ensure process, systems & structures are optimised to deliver maximised business performance & efficiencies
- Oversee the management of services and programs to agreed plans across the Region

People
- Drive engagement/culture program for our people
- Build capability within the key leadership team in NZ
- Lead and manage direct reports to ensure optimal customer service
- Work with the Senior Leadership team to build appropriate structures and delivery processes that are consistent with our strategy

Client
- Build the Vitality Works brand and business across New Zealand
- Build long-term strategic relationships with clients
- Ensure client satisfaction from sales to service delivery to reporting and invoicing/payment
- Drive client feedback mechanisms and develop/implement improvement plans to ensure optimised client satisfaction/delight and repeat/increased business
- Ensure full business use of, and contribute to updating of, CRM to support the customer environment and best service solutions

Marketing and innovation
- Contribute to the New Zealand marketing and social media initiatives as appropriate
- Implementation of programs initiated both corporately and by individual sites, where appropriate
- Have input into customer insights and programs that help grow the business and provide ongoing innovation.

Reporting
- Ensure timely completion of weekly and monthly reports
- Quarterly Business Reviews
- Board-related reports
- Vitality Works Risk Register
- Ad hoc reports as requested
- Degree qualified in relevant discipline such as allied health or business and a strong interest in health & wellbeing.
- Minimum 10 years related experience/industry
- Ability to demonstrate strong leadership skills and ability to motivate/influence team performance to achieve business goals.
- Understands relevant legislation and systems relevant to the health industry e.g., OH&S, IR, Clinical Governance, Data Security and Privacy requirements
- Ability to drive strategic business growth
- Demonstrated strong business acumen and understands financial management techniques/models
- Critical thinker that is solutions focused
- Innovative change manager - always looking to improve, excel and delight.

**About Us**:
Vitality Works is a Sanitarium company, established to provide industry leading programs and services in workplace health and wellbeing. Vitality Works offers our Australian and New Zealand clients the full spectrum of workplace health solutions from Injury prevention & health promotion, Mental health & wellbeing, Strategic health & safety consulting, and Vaccinations & testing. Vitality Works' goal is to cultivate Healthy People and Thriving Businesses.