Housekeeping Supervisor

1 week ago

Rotorua, New Zealand Apollo Hotel Rotorua Full time

Supervise and inspect the work of assigned rooms and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Should have ver good attention to details, should be multitasking, able to work on roster shift and on weekends & public holidays. Should have atleast 12-18 months of housekeeping experience in a hotel. The responsibilities are

Supervise the implementation of housekeeping standards and procedures in relation to:

- Bedroom service
- Bathroom service
- Cleaning service
- Linen maintenance
- Recommended changes to these standards and training needs on an ongoing basis
- Maintain a current and thorough knowledge of all housekeeping systems
- Distribution and collection of keys
- Perform Room allocations and Room inspections
- Prioritise arrival rooms
- Liaise with Front Office for guest and hotel requirements
- Ensure guest laundry is processed and delivered in a timely manner
- Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
- Manage all special requests made by guests
- Ensure consistency within the department
- Management of lost property for the hotel
- Prepare and conduct daily briefings so all team members are aware of hotel activities including VIPs in House, group movement, promotional activity, guest feedback, product knowledge.
- Examine rooms to ensure they are cleaned to the required standard and ensure the rooms are released to front office in a timely manner.
- Ensure housekeeping trolleys and equipment are maintained. **Ensure housekeeping storerooms and chemical room are maintained.**:

- Ensure all housekeepers have complete knowledge of room types, layouts and facilities
- Manage storage areas and maintain stock levels
- Ensure new staff attend Corporate Orientation within first month of hire
- Recycles where-ever possible and enforces cost saving measures to staff
- Sees specific opportunities for immediate improvement within own business area

**Job Type**: Part-time

Pay: $24.00 - $27.00 per hour

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Morning shift
- Shift work

Work Location: In person

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