Strategic Change Management Lead

**Strategic**Change Management Lead - Core and CRM Modernisation** **_ Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste_** **Role Title**: Strategic Change Management Lead **Subtitle**: Principal level At ASB, our customers are at the heart of everything we do. As one of New Zealand's leading financial institutions, we are committed to evolving with the changing needs of our customers, technology, and regulatory landscape. **Mō te Tūranga | About the Role** We have an exciting opportunity for a **Strategic**Change Management Lead**to join our Core and CRM Modernisation programme. This is a pivotal role where you'll lead the strategic direction and execution of change management across a multi-year and critical transformation, ensuring our business and people are ready, supported, and empowered to adopt new ways of working, technologies, and behaviours. You'll be a visible change advocate, working across the enterprise to embed best-fit change frameworks, uplift capability, and drive sustainable adoption. If you're a seasoned change leader with a passion for people-led transformation and a track record of delivering complex change, we'd love to hear from you. **Key Responsibilities**: - Set the strategic change direction for a large-scale modernisation programme, establishing frameworks, governance, and principles. - Lead enterprise-wide change strategies that drive adoption of new technologies, behaviours, and capabilities. - Design and implement integrated change and communications plans that support people through the change journey. - Develop and manage stakeholder engagement strategies across a complex landscape, including executive leaders, regulators, and delivery teams. - Shape, orchestrate and deliver change impact assessments, capability uplift plans, and readiness strategies across multiple projects. - Collaborate with other change leads to ensure a unified and coherent change experience. - Monitor and measure change effectiveness through performance metrics and feedback loops. - Deliver high-quality change artefacts including OCM strategy, stakeholder plans, readiness assessments, and communication materials. - Champion a culture of learning, agility, and innovation within the change community. **Ō pūkenga | About You** You are a strategic and empathetic change leader who thrives in complexity and brings clarity, structure, and momentum to transformation. You're known for your ability to influence at all levels, challenge constructively, and deliver outcomes that stick. **Ngā mea kia whai angitū ahau? | What Do I Need to Be Successful?** - 10+ years' experience leading end-to-end change in large-scale transformations - including successfully implementing change strategies and interventions that drive adoption and realise measurable benefits. - Proven track record as a strategic change leader—acting as a trusted advisor to senior leaders and thought-leader for change, clearly articulating the value of people-led change management. - Proven ability to deliver complex change strategies that drive measurable adoption and benefits. - Executive presence and credibility to influence senior stakeholders and drive alignment. - Experience building and uplifting change capability through coaching and mentoring change practitioners - Strong communication and interpersonal skills, with the ability to translate complexity into compelling narratives. - Deep understanding of change methodologies and the ability to adapt them to context - including being up to date with latest trends and methodologies - for example behaviour change and digital adoption - Experience in tracking and reporting on change effectiveness. - Courage to challenge the status quo and foster a learning culture. - Ability to work in a multi-partner/vendor team environment as one-team. - A tertiary qualification is desirable. **Te mahi ki ASB | Working for ASB** At ASB, our values - caring, integrity, passion, courage, and unity - guide everything we do. We offer a flexible and inclusive work environment where your individuality and ideas are valued. Enjoy market-leading benefits including health insurance, banking perks, 5 days of "you do you" leave, and a $500 annual "your choice" benefit. **Me pēhea te tono | How to Apply?** Applications close: 23rd June **Job details**: - Reference # - AM160668 - Posted on - 04 Jun 2025 - Location(s) - Auckland - Expertise - Change Management/Transformation, Leadership, PACE - Work type(s) - Full Time - change management lead - revised 090525 v2.docx Application closes on 23 Jun 2025 23:59