CRM Data Steward

**THE OPPORTUNITY**
- Great opportunity to join a global pharma company - 12 months full-time contract
- Based in Upper Hutt, NZL, this role will work with a trusted global leader within Animal Health. It is also possible to be based in Palmerston North, NZL or AUS (Macquarie Park or Capalaba).

Our Animal Health Marketing team takes a customer centric perspective using customer feedback and market intelligence data. Using this data, we design, develop and deploy products, platforms, brands and marketing initiatives that ensure we can improve the health and well-being of animals everywhere.

The Customer Effectiveness Analyst role sits within the Animal Health organization and reports to The CRM - SFE Analyst ANZ.

**WHAT YOU WILL DO**

**User Adoption**
- Report on KPIs for MAXX usage; user creations and user training including maintaining training materials and conducting training

**Data Management**
- Maintain customer master data, sales data mapping and territory data, which is used for rebate processing; impacts reporting tools like spotfire for customer analysis.
- Maintain accurate master data and managing the territory algorithm to enable SIP- Provide commercial support function to the Customer Effectiveness team to maximise the broad commercial (sales, marketing, key account management) operations by ensuring that the integrity of all support systems are continually maintained and developed and improved to best practice standard by:
- Conducting on-going diagnosis’ and implement improvements for all Affiliate business processes, master data and systems.
- Conducting on-going diagnosis’ of the existing technological platforms and systems within the commercial (sales and marketing) operations.

**Manage the Help Desk**
- Manage all of the enquiries that come through the inbox and respond to Maxx user enquiries. There are approximately 200 MaXX system users across Australia and New Zealand.
- Problem solving and escalating as required.

**WHAT YOU MUST HAVE**

To be successful in this role, you will have:

- Bachelor’s degree in business, marketing, finance or IT
- Minimum 2 years of relevant experience
- Knowledge of VEEVA, SFDC/SFMC, Spotfire or other data visualisation tool
- Knowledge of sales data mapping
- Intermediate to advanced proficiency in Excel.

Our Animal Health division is a trusted global leader in veterinary medicine, dedicated to the health and well-being of animals. We are a global team of professionals working together to make a positive difference in animal care and the world’s food supply and have a deep sense of responsibility towards our customers, consumers, animals, society and our planet. We offer one of our industry’s most innovative portfolio of products, services and technologies that serve to prevent, treat, and control diseases across all major farm and companion animal species.

**WHO WE ARE**

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

**WHAT WE LOOK FOR**

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

**Search Firm Representatives Please Read Carefully**

**Employee Status**:
Temporary (Fixed Term)

**Relocation**:
No relocation

**VISA Sponsorship**:
No

**Travel Requirements**:
10%

**Flexible Work Arrangements**:
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Number of Openings**:
1
**Requisition ID**:R174369